https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883501#M5909 Sorry, one correction. Instead reboot you should power cycle server - power it off, wait until all leds will turn off, then power it on. This will assure that DAT drive was physically power cycled and previous erroneous state was reset<BR />Eugeny Thu, 16 Jan 2003 13:23:24 GMT Eugeny Brychkov 2003-01-16T13:23:24Z https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883497#M5905 Hello.<BR /><BR />I had the E6936 error on Arcserve (Proliant ML370T01 NT4).<BR />How can I eject the drive on NT4 ?<BR />Arcserve doesn't see the tape inside. The led indicate that there's a tape inside (no blink). I tried to stop and restart the services... I can't eject the DAT.<BR />Any idea ?<BR /><BR />Thanks Thu, 16 Jan 2003 12:50:10 GMT https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883497#M5905 bourdiol 2003-01-16T12:50:10Z https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883498#M5906 I guess you want to eject tape, not drive :o)<BR />Does this DAT drive has eject button? Try operating it. If it will not eject then try pressing this button and holding it for ~5 seconds. It will force drive to do emergency eject. Post results here<BR />Eugeny Thu, 16 Jan 2003 13:00:11 GMT https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883498#M5906 Eugeny Brychkov 2003-01-16T13:00:11Z https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883499#M5907 yes, it was the tape :)<BR />(I'm french)<BR /><BR />Thanks for your answer, but it does not solve it ! Thu, 16 Jan 2003 13:13:19 GMT https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883499#M5907 bourdiol 2003-01-16T13:13:19Z https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883500#M5908 You have 2 problems:<BR />- arcserve error<BR />- you can not eject tape<BR />Did you manage to eject tape following my recommendation? If yes, then insert new tape and try with arcserve if it will display this error again; if no, then reboot server. If reboot will help then install HP LTT from <A href="http://www.hp.com/cposupport/information_storage/support_doc/lpg50128.html" target="_blank">http://www.hp.com/cposupport/information_storage/support_doc/lpg50128.html</A> , diagnose drive, generate support ticket and attach to your next reply; if reboot will not help then check all connections to DAT drives - SCSI/power cable, etc. If you'll not find anything wrong then you have drive dead<BR />Eugeny Thu, 16 Jan 2003 13:19:47 GMT https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883500#M5908 Eugeny Brychkov 2003-01-16T13:19:47Z https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883501#M5909 Sorry, one correction. Instead reboot you should power cycle server - power it off, wait until all leds will turn off, then power it on. This will assure that DAT drive was physically power cycled and previous erroneous state was reset<BR />Eugeny Thu, 16 Jan 2003 13:23:24 GMT https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883501#M5909 Eugeny Brychkov 2003-01-16T13:23:24Z https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883502#M5910 Thank you so much !<BR />The power cycle server solved the pb.<BR /><BR />See u :) Thu, 16 Jan 2003 14:46:58 GMT https://community.hpe.com/t5/storeever-tape-storage/dat-error-e6936-arcserve-2000/m-p/2883502#M5910 bourdiol 2003-01-16T14:46:58Z