topic Re: Backup Exec I/O errors over FC in StoreEver Tape Storage

Backup Exec I/O errors over FC

Paul Johnson_9 — Wed, 28 May 2003 06:31:11 GMT

Our setup is as follows:

Compaq TL892 Tape Library (firmware: 05.25)
Compaq Storageworks Fibre Channel Tape Controller (firmware: 9913a, cannot
update to latest avaliable firmware 9913m due to problem via console and
xmodem)
Windows 2000 SP3 / BackupExec 9.0 SP1

Event Log Error:

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57665
Date: 28-May-03
Time: 4:12:25 PM
User: N/A
Computer: SERVER1
Description:
Storage device "DLT 0" reported an error on a request to space to end of
data.

Error reported:
The request could not be performed because of an I/O device error.
.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Data:
0000: 5d 04 00 00 d3 fd ff ff ]...????????
0008: 01 00 00 00 00 00 00 00 ........
0010: 97 03 00 00 -...

http://seer.support.veritas.com/docs/253616.htm

Anyone expeience this before which the type of setup I've got ?

thanks

Re: Backup Exec I/O errors over FC

Dan_139 — Wed, 28 May 2003 15:22:15 GMT

I don't have this particular configuration, but have had this type of error.
When using Win2000 and any 3rd party backup software, make sure that the Removable Storage service is DISABLED and not just stopped. Even though NTBACKUP was actually written by Veritas it will cause I/O errors and CRC errors when using other software.

Re: Backup Exec I/O errors over FC

Pat Flanagan — Thu, 29 May 2003 21:37:48 GMT

Paul,

Look the eventID# up at www.eventid.net. Adrian Grigorof has posted an extensive write up on the problem you're having.

Good luck.

Re: Backup Exec I/O errors over FC

Paul Johnson_9 — Mon, 02 Jun 2003 06:36:00 GMT

Dan, Pat

Thanks for your replies.

I will try and and see what happens but I am at the point of just giving up using this fibre channel tape controller and just go direct scsi and backup over ether.

Paul