topic Re: C1537A - Win2K Server SP4 - NTBackup - Problem in StoreEver Tape Storage

C1537A - Win2K Server SP4 - NTBackup - Problem

Peter Gans — Thu, 14 Aug 2003 13:45:42 GMT

Hi,

I'm using the HP C1537A Streamer on Windows 2000 Server SP4 and NTBackup and get allways the same problem.
After the daily backup sometimes the verify failed and the streamer does not recognize any tape. In the media librarry the streamer says it's empty but a tape is in the streamer.

After a restart of the computer all is fine again for a few days and then it begins again.

It seems to me like that the streamer hangup.
Firmware is 111. What can I do?

Re: C1537A - Win2K Server SP4 - NTBackup - Problem

Eugeny Brychkov — Thu, 14 Aug 2003 20:46:20 GMT

Check SCSI bus - cables, terminator(s), another devices... Try using HP recommended addon card http://www.hp.com/cposupport/information_storage/support_doc/lpg50063.html , maybe try HP driver for DAT drive and adaptec drivers for the card
Eugeny

Re: C1537A - Win2K Server SP4 - NTBackup - Problem

Jeffrey Willemsen — Fri, 15 Aug 2003 06:04:48 GMT

Could be the errorlog is full, log is cleared by flashing firmware (even it is already the same version). You can do that (and diagnose the drive for errors) with HP Library & Tapetools, please download that and give it a try. It scans the drive for errors in its log and there are some diagnostic tests available (i suggest a read/write test minimum).

Jeffrey

Re: C1537A - Win2K Server SP4 - NTBackup - Problem

Peter Gans — Fri, 15 Aug 2003 13:22:40 GMT

SCSI Cabeling and Host are ok.
The errorlog can't be full - after a newstart (with power off) of the server all is fine.

I belive the device is hanging up - can I make a rest to the device only?