topic Re: Failure FC SCSII MUX in General

Failure FC SCSII MUX

Ralf Buchhold — Fri, 23 Apr 2004 05:50:57 GMT

Hello
I have this message at cstm, but i canÂ´t find the error. Please help.
Product Id: HPA3308 Vendor: HP
Device Type: FC SCSI MUX
Device Qualifier: HPA3308FCP-SCSI
Product Revision: 4010
Serial Number : 20000060B02AA216
FC Port Connected to : FC A
Port Type Information:
Port A: FC NL_Port - Loop, Link Speed: 1063MB Short Wave.
Port B: Port Not Present.
Port 0: Parallel SCSI, 16-Bit, Differential, Fast20, SCSI_ID 7
Port 1: Parallel SCSI, 16-Bit, Differential, Fast20, SCSI_ID 7
Port 2: Parallel SCSI, 16-Bit, Differential, Fast20, SCSI_ID 7
Port 3: Port Not Present.
Fan Status:
Right Fan: Good. Left Fan: Good.

Fan(s) speed: Low.

LED Status:
Installed Fault
SCSI 0: ON OFF
SCSI 1: ON OFF
SCSI 2: ON OFF
SCSI 3: OFF OFF
FC B: OFF OFF
FC A: ON OFF
Power Fault
SCSI MUX: ON OFF

Note:-
BLINKING = LED is blinking and the unit is offline.

Error log information, if any, is logged in Activity log.

Thanks Ra

Re: Failure FC SCSII MUX

Cheryl Griffin — Wed, 26 May 2004 06:15:28 GMT

The part of the message that indicates the problem is :
Power Fault and
BLINKING = LED is blinking and the unit is offline.

The following message indicates that you need to check the log files to determine why:
Error log information, if any, is logged in Activity log.

First thing to note regarding this error is that both Fans are reporting good status:
Fan Status:
Right Fan: Good. Left Fan: Good.
These messages contradict itself, so I would immediately check your firmware and your STM version to make sure it is up to date. You may get bogus error messages if your diagnostics is not up to date.

To update STM, download/install the latest Support Tools bundle from http://www.software.hp.com/cgi-bin/swdepot_parser.cgi/cgi/displayProductInfo.pl?productNumber=B6191AAE

To update your firmware, search for firmware and your model in the patch catalog:
http://www1.itrc.hp.com/service/patch/search.do?BC=patch.breadcrumb.main|&pageContextName=firmware:

or for Europe:
http://www4.itrc.hp.com/service/patch/search.do?BC=patch.breadcrumb.main|&pageContextName=firmware:

Once you have these updated, watch for the error again. If it continues to fail, log a support case for Hardware to read the event.log and other log files to examine the fan.

Re: Failure FC SCSII MUX

Ralf Buchhold — Wed, 07 Jul 2004 02:51:02 GMT

Hello
I have the sam problem.
I updated the STM.
But where can I find the Firmware
fÃ¼r FC MUX ?

Thanks
Ra