topic Re: Difference Between Incident and Complaint in Business Recovery Planning

Difference Between Incident and Complaint

ferozt — Thu, 21 Feb 2008 07:31:17 GMT

Dear All,

what is the difference between Incident and complaint

regards

Re: Difference Between Incident and Complaint

BPatrick — Wed, 27 Feb 2008 09:05:05 GMT

incident is a unexpected event and complaint is expressing dissatifaction.

Re: Difference Between Incident and Complaint

Ashly A K — Wed, 27 Feb 2008 11:17:29 GMT

Incident can be identified by a tool(automated), but not in all the cases. Where as, a complaint should come from a human.

Complaint can come from lack of knolodge (how to use etc)

Or you can say, compliant is a user reporting an incident

Let me think in deep.

Ashly A K

Re: Difference Between Incident and Complaint

Rita C Workman — Fri, 28 Mar 2008 17:13:06 GMT

incident is what gets noticed
complaint is what gets ignored

/rcw

Re: Difference Between Incident and Complaint

Kapil Jha — Thu, 03 Apr 2008 04:05:41 GMT

Incident is smthind (this could harm a system/environment alert kind of thing) which is bring into attention via some automated tool or smtime by some human.

Complaint is something which refer to some change or some improvement.complaint include some some changes in an evvironment to make to work better.

BR,
Kapil