topic Re: Checking warranty status in Servers - General

Checking warranty status

Vajith V — Mon, 20 Feb 2023 07:35:04 GMT

Wondering if your HPE product is covered by support?

Post Edited: 02-20-2023

As part of the HPE Support Center digital transformation, the warranty check has been enhanced. Please refer to the below post for more details:

How to check HPE Warranty?

- Vajith

Re: Checking warranty status

dstj — Mon, 05 Nov 2018 13:48:30 GMT

Hi Vajith,

Is there any API to do this programmatically instead of having to post to an actual webpage?

Dell, Lenovo, HP have one, so I'm guessing you guys have one too., correct? If so, how can I request access to it? If not, really?? Any plans for it?

Thanks!

Re: Checking warranty status

Vajith V — Wed, 07 Nov 2018 06:54:43 GMT

Hello @dstj ,

Thank you for taking the time to provide us feedback on HPE Support Center tools and resources. We really appreciate your feedback and it will definitely help us to improve customer experience in support portal. At present Warranty Check don’t have the API functionality however we will submit this new feature request to our product management team for review.

Best Regards,
Vajith

Re: Checking warranty status

sadoMasupilami — Wed, 21 Nov 2018 15:30:53 GMT

We would also be very interested!
Lenovo and Dell have a REST API for checking, just saying :-)

Re: Checking warranty status

darkwinyam — Tue, 12 Feb 2019 04:25:25 GMT

likewise here.

wonderin why HP doesnt have that API like in DELL.

life would be much easier

Re: Checking warranty status

martinco-cae — Wed, 17 Apr 2019 18:06:02 GMT

Hi Vajith

We are 10 months on from your post; is there any news on this feature request?

Was it ever put forward to the project team for consideration?

HPE is leading its customers into the software defined / API driven world with it’s products; but your backend services are still reliant on typing information into a browser.

As others have said HPE’s competitors have a lead on you in respect of this.

Thanks

Martin

Re: Checking warranty status

Vajith V — Fri, 19 Apr 2019 13:30:42 GMT

We are sorry you are having trouble finding what you need on HPE Support Center. Our product management team is continuing to work on improving our search in terms of relevancy of results in general, showing products in the results that help drive specific document/drivers/firmware results, alternative ways to display document/drivers/firmware content beyond a standard search listing view. The search updates are being rolled out in phases over the next few weeks.

Product management is aware of this requirement, however now the priority is on other things such as improving search as part of the Digital Support Experience (DSE) program.

Thank you for contacting us. We value your feedback as we continue to improve the support experience for all HPE Support Center users.

Best Regards,
Vajith