topic Error adding iLO 5 Server to AmplifierPack v1.40 or v1.30 in Servers - General

Error adding iLO 5 Server to AmplifierPack v1.40 or v1.30

sanch — Fri, 09 Aug 2019 08:12:34 GMT

Hello !

I wonder if this is a known issue or not. I'm unable to add iLO 5 servers to AmplifierPack. I tried to update AmplifierPack to the v1.40. There are mulitple iLO 5 Version that I'm unable to add: 1.37, 1.40...

The error I get is the following:

Add server failed because the supplied credentials are wrong or the server is not reachable or timeout has occurred for the request or server has unsupported iLO version.

Of course, the server is reachable and the crendentials are working.

Re: Error adding iLO 5 Server to AmplifierPack v1.40 or v1.30

sudhirsingh — Mon, 12 Aug 2019 02:34:39 GMT

Hi,

Based on the problem statement it seems like an issue with "Wrong credentials /network connectivity, iLO corruption"

hence, i would suggest following:

Ensure that credentials are correct.
check amplifier to server connection,
Try to factory reset of the iLO AND the BIOS and check (ensure that you have ILO and BIOS information backup/noted before performing)

Also refer following advisory (might be useful)

Advisory: iLO Amplifier Pack 1.30 - Servers Are Not Discovered with HPE Integrated Lights-Out 5 (iLO 5) Firmware v1.40 When the Anonymous Data Is Disabled in iLO Amplifier Pack

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00071309en_us

In case issue still persists, Please raise a support case with HPE.

Regards,

Sudhir

Re: Error adding iLO 5 Server to AmplifierPack v1.40 or v1.30

sanch — Mon, 19 Aug 2019 14:45:06 GMT

Hello, I openned a support Case. I will post the answer here when we find it.

Re: Error adding iLO 5 Server to AmplifierPack v1.40 or v1.30

sanch — Fri, 06 Dec 2019 11:07:51 GMT

Hello ! The case has been resolved with the support and the fix is included in the v1.55 build 11 now avalaible !

The issue was that it was unable to add into AmplifierPack Gen10 servers behind NAT.