topic Not start DL380p G8 + 2x e5-2690v2 in Servers - General

Not start DL380p G8 + 2x e5-2690v2

ideal — Thu, 06 Aug 2020 10:59:49 GMT

Hello. I have a DL380p G8 server and two e5-2690v2 processors, but when I installed these processors, the server does not start, if I put E5-2620 instead, the server is working and everything is ok. RAM is installed 4 pcs 1600 MHz in slots 1 and 12. I updated the BIOS, System ROM P70 05/24/2019. Tell me what could be the reason?

Re: Not start DL380p G8 + 2x e5-2690v2

ideal — Thu, 06 Aug 2020 10:58:34 GMT

it is written that the server supports this processor, I don’t understand the reason

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04123238

System Health - Critical
BIOS/Hardware Health - Failed

Integrated Management Log no errors in the last year

Re: Not start DL380p G8 + 2x e5-2690v2

SanjeevGoyal — Sat, 08 Aug 2020 03:22:41 GMT

Hello,

Suspected issue with the system board compatibility with the processor "E5-2620".

I would request you share the system board part number for further clarification or isolating the issue.

If you feel this was helpful please click the KUDOS! thumb below!

Regards,

Re: Not start DL380p G8 + 2x e5-2690v2

ideal — Mon, 10 Aug 2020 09:43:59 GMT

I solved my problem as described in this article

HP ProLiant Gen8 Update to Support CPU E5-2600v2 E5-2400v2 E5-4600v2

the topic can be closed