topic Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error) in Servers - General

HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Jackally — Thu, 06 Aug 2020 15:10:29 GMT

Hello, dear support team,

I have HP Microserver Gen8 already for 5 years. It works within ESXi that installed on SD card. Unfortunately, a couple of days before I've got an error ILO error (Non-system disk or disk error).

I've tried to format NAND, I've tried to install Intelligent Provisioning with this setup Intelligent Provisioning Recovery Media,

Unfortunately, It still unable to load.

Also, I have tried to do the same like there https://community.hpe.com/t5/servers-general/proliant-microserver-gen8-non-system-disk-error-after-raid/td-p/7097017 (I tried to remove USB drivers, SD card and SATA disks) It didn't help me.

How I can resolve it? How I can identify what exactly happened? Is it possible to troubleshoot?

Kindly waiting for help.

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Torsten. — Thu, 06 Aug 2020 16:31:15 GMT

Please check this:

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00048622en_us

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Jackally — Thu, 06 Aug 2020 19:20:01 GMT

Hi Torsten,

To be honest, I've already tried it and still have that problem.

That what I have now

And this is log:

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Torsten. — Thu, 06 Aug 2020 19:28:42 GMT

no pictures visible.

As long as the NAND issue is present, the SD card slot is unusable.

Try all the NAND format steps.

Final solution is a new systemboard.

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Jackally — Fri, 07 Aug 2020 18:27:06 GMT

I hope now the pictures will be shown correctly.

So I have formated NAND once again and then tried to restart iLO.

Manual iLO reset:

Here is the iLO event log without errors:

I'm trying to push F10 to enter iLO Intelligent Provisioning, and it still gives error:

Here is a firmware tab, just to show actual versions:

Am I right that it's something wrong with internal SD card? How I can varify it?

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Torsten. — Fri, 07 Aug 2020 20:03:39 GMT

No more errors on the ILO diagnostics page?
Now reflash Intelligence provisioning.

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Jackally — Fri, 07 Aug 2020 22:39:11 GMT

I have tried to flash IP:

There are hasn't been any errors on the diagnostic page, and nothing changed after flash Intelligent Provisioning...

I still have "disk error" when trying to run Intelligent Provisioning (F10) or Smart Array (F5).