topic Re: HPE Server Memory Configurator broken in Servers - General

HPE Server Memory Configurator broken

Sam2000 — Thu, 19 Oct 2023 11:19:32 GMT

It looks as if the HPE Server Memory Configurator is not working any longer since a few days. This only applies if you select DDR3 on the inital page (~~https://memoryconfigurator.hpe.com/ddr4memoryconfig/home/legal~~). The DDR4 version works fine.

I get the following error message after selecting DDR3:

ERROR: Invalid request. Please "Start Over".

Is there any chance the tool gets online again?

[Moderator edit: The above link is no longer valid]

Re: HPE Server Memory Configurator broken

Suman_1978 — Thu, 19 Oct 2023 11:20:49 GMT

Hi,

I tried today and its working for me.
You may try with a different browser.

Thank You!
I am an HPE Employee

Was the post useful? Click on the white KUDOS! Thumb below. Kudos is a way of saying thank you to a post.
~~Useful Links for ProLiant Servers~~

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

Re: HPE Server Memory Configurator broken

nagesh891 — Mon, 11 Oct 2021 19:58:19 GMT

still not working:

500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.

Re: HPE Server Memory Configurator broken

nagesh891 — Thu, 19 Oct 2023 11:21:36 GMT

trying below link:

~~https://memoryconfigurator.hpe.com/~~

[Moderator edit: The above link is no longer valid]

Re: HPE Server Memory Configurator broken

KevinSpringPM — Fri, 15 Oct 2021 03:51:22 GMT

The tool has retired. You can use the Server Options Compatibility Tool for compatible data or visit https://www.hpe.com/us/en/servers/memory.html#Resources for additional information on HPE Memory.

Re: HPE Server Memory Configurator broken

rh — Thu, 21 Oct 2021 03:50:14 GMT

Why would something that worked so wel be retired without a replacement?

Re: HPE Server Memory Configurator broken

Adam Little — Thu, 21 Oct 2021 20:51:20 GMT

So, instead of letting customers know that a highly useful tool is being retired in advance, you just shove out a "for dummies" pdf and say "good luck"? Glad to see you're treating customers well...

Re: HPE Server Memory Configurator broken

Kevin_Aventis — Wed, 03 Nov 2021 19:29:40 GMT

Memory configurator was one of the tools that set HPE apart from Dell. Totally bummed about this tool being killed.

Re: HPE Server Memory Configurator broken

Joe_de_Sousa — Thu, 04 Nov 2021 10:50:07 GMT

so where do we find memory upgrades for Gen 9 systems?

Re: HPE Server Memory Configurator broken

TMSs — Thu, 04 Nov 2021 15:36:39 GMT

How are we to find the correct memory config for upgrading systems, these systems have to be balanced so they run as designed. Come on HPE bring this back, this tool isnt just used for one off configs, I need this for upgrading and budgetary for my next year....

Re: HPE Server Memory Configurator broken

mluttik64 — Fri, 05 Nov 2021 09:42:15 GMT

Totally agree, this was/is one of the most usefull tools for day to day configuring and expansion. Please reactivate this tool!!!

I've send this message to our PBM as well, so hopefully HPE will do something with our comments!

Re: HPE Server Memory Configurator broken

LaurentF — Fri, 05 Nov 2021 11:18:44 GMT

I was using this tool to find appropriate balanced memory configurations. What tool are we supposed to use now ?

Re: HPE Server Memory Configurator broken

Kevin_Aventis — Fri, 05 Nov 2021 13:44:22 GMT

That's exactly how I've used it for years as a VAR sales rep.

Maybe someone will write one.

Re: HPE Server Memory Configurator broken

BNewby — Tue, 09 Nov 2021 18:00:17 GMT

Nobody asked me or communicated to customers how we felt about this retirement...This is a huge loss. We need Gen10 plus to be added and it re-published.

Re: HPE Server Memory Configurator broken

BCompany — Wed, 10 Nov 2021 08:37:33 GMT

I agree with everyone else. This is terrible news!

Correct population of memory has always been difficult and refering to Quickspecs or other documentation is really hard when you're upgrading servers and mixing new memory with the old ones. Also for balancing between capacity and throughput.

What is the business reason for discontinuing this? More likely many HPE customers were just not aware of the configurator. I know that HPE resellers were also using this extensively to minimize wrong configurations.

Re: HPE Server Memory Configurator broken

LaurentF — Wed, 10 Nov 2021 08:41:49 GMT

FYI I have opened a ticket on the EMEA techhub, the reply is the following :

We are aware that this situation leaves an empty hole in our publicly available working tools since we have not a replacement yet. Experts did not share any major reason why it was removed (it seems that it was not complaint with HPE branding)

However, Experts are aware of this situation. They also know that customers/clients are asking for a replacement.

They are working to enhance Power Advisor’s “memory configuration” so we have a working replacement ASAP, sadly, we do not have a release date for that neither.

Re: HPE Server Memory Configurator broken

Gumpsi — Sun, 28 Nov 2021 21:49:57 GMT

Exijo que este de nuevacuenta funcionando el Memory configurator. No pueden quitar la herramienta es de mucha utilidad para configuraciones de memoria.

Re: HPE Server Memory Configurator broken

JosuP — Wed, 08 Jun 2022 11:16:52 GMT

June 2022 and we are still without service

Re: HPE Server Memory Configurator broken

Otago — Sun, 07 Aug 2022 23:36:40 GMT

Looks like HPE is backing out of the server market...

Re: HPE Server Memory Configurator broken

Angel Garcia_1 — Tue, 13 Sep 2022 13:32:34 GMT

Fué bonito mientras duró. No entiendo como han eliminado esta herramienta que nos ayudaba a planificar nuestras ampliaciones de memoria en el entorno.

Una desagradable noticia