topic Re: DIMM ERROR Present, Unused in Servers - General

DIMM ERROR Present, Unused

Ceciliok — Mon, 11 Jul 2022 04:29:13 GMT

Hello Engineers,

I have a ProLiant DL360p Gen8 that is showing two memory degraded errors " Present, Unused" and in the description i had this "POST Error: 207-Memory initialization error on Processor 1 Socket 4. The operating system may not have access to all of the memory installed in the system."

Kindly advise on how to overcome this my reserch shows that re-sitting the DIMM won't help.

Cecilio Kisitu

Query: DIMM ERROR Present, Unused

support_s — Fri, 08 Jul 2022 10:27:44 GMT

System recommended content:

1. HPE ProLiant DL380p Gen8 Server User Guide

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Re: DIMM ERROR Present, Unused

Suman_1978 — Sun, 10 Jul 2022 03:17:30 GMT

Hi,

Reseating may not work, but here are some workarounds.

Update BIOS and iLO firmware if possible.
Rearrange DIMM's between Channels/Sockets.
If nothing works, you may need to replace DIMM.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c03293145
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04123167

Thank You!
I work with HPE but opinions expressed here are mine.
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Re: DIMM ERROR Present, Unused

Ceciliok — Mon, 11 Jul 2022 06:22:09 GMT

Thank you Suman,

I will try that and share my results.

Re: DIMM ERROR Present, Unused

AmRa — Mon, 11 Jul 2022 08:18:00 GMT

Possible causes of this error:

The DIMM is not seated properly or is faulty
DIMM gold contacts or pins are dirty
DIMM or DIMM slot issue.

The following steps should help to fix the “Initialization Error “ and restore system functionality
1. Be sure that the DIMMs meet the server requirements and are installed as required by the server.
Some servers might require that memory channels are populated fully or that all memory within a memory channel is of the same size, type, and speed.
2. Check any server LEDs that correspond to memory slots.
3. Update the system ROM to the latest version.
4. Clean DIMM gold contacts or pins.
5. Reseat the DIMM.
6. Swap the problematic DIMM with the working DIMM of another processor, to isolate an issue with the DIMM or DIMM slot or memory controller on the processor.
7. Isolate and minimize the memory configuration.
8. Replace the DIMM if the issue is isolated with a particular DIMM.