topic Getting Error Server Critical in Servers - General

Getting Error Server Critical

gesoa — Wed, 17 Aug 2022 08:18:23 GMT

i am geeting an Error "Server critical Fault (Service Information :Power On Fault ,Processor(Intel),Processor(04h)).

the server is a DL380 G10. the server is unable to start. canyou advise me what is the issueor how i can to solve it?

Re: Getting Error Server Critical

TVVJ — Fri, 12 Aug 2022 14:29:42 GMT

Hello,

You may refer to this solved community post for further assistance.

Regards,

Re: Getting Error Server Critical

ManBha — Mon, 15 Aug 2022 07:31:48 GMT

Hello ,

Hope this helps.

1. Power drain the server (remove the power cables. Press and hold the power button for 30 secs)

2. Clear NVram

https://support.hpe.com/hpesc/public/docDisplay?docId=kc0128682en_us&page=GUID-213B4940-6869-46C5-8714-155190E95BB5.html

3. Reseat all the components on the server.

4. If the issue persists, perform a minimum configuration by removing all PCI devices and only with 1 proc and 1 DIMM and adding parts one after another

5. If the issue persists, please raise a support ticket with HPE to isolate the faulty hardware.

Also, please find the below advisory addressing this issue: https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00073571en_us

Thanks.