topic Re: HPE DL380 Gen10 Server Processor issue in Servers - General

HPE DL380 Gen10 Server Processor issue

cisco_bill — Fri, 18 Nov 2022 02:04:33 GMT

I have two HPE ProLiant DL380 Gen10 Servers I am trying to install a second processor in the server but the screw #2 does not tighten. I have tried swapping processors and the same issue with screw #2. Appears to be an issue with the board, though very odd that 2 servers have the same issue. Anyone familiar with this issue?

Query: HPE DL380 Gen10 Server Processor issue

support_s — Tue, 15 Nov 2022 19:42:23 GMT

System recommended content:

1. Advisory: (Revision) HPE ProLiant DL560 Gen10, HPE ProLiant DL580 Gen10, HPE ProLiant DL360 Gen10, HPE ProLiant DL380 Gen10, and HPE ProLiant DX380 Gen10 Plus - Intermittent Server Shutdown Due to Thermal Issues with HPE NS204i-p NVMe OS Boot Device

2. HPE ProLiant DL380 Gen10 Server - Memory upgrade issue

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Re: HPE DL380 Gen10 Server Processor issue

msobers22 — Tue, 15 Nov 2022 21:14:02 GMT

Hello,

Are you following the correct order in tightening down the heatsink screws?

Video - Remove/Replace Video - HPE ProLiant DL380 Gen10 Server Heatsink And Processor | HPE Support

Installing a processor (hpe.com)

Re: HPE DL380 Gen10 Server Processor issue

cisco_bill — Wed, 16 Nov 2022 10:21:06 GMT

@msobers22

I am unable to watch the video, I get message - Please check the Video ID or your account permissions.

I am following the correct order, I was able to swap processors and it will screw down in the 1st location but the 2nd location does not allow any processors to be screwed down, this is only an issue for screw #2 as mentioned.

Re: HPE DL380 Gen10 Server Processor issue

msobers22 — Thu, 17 Nov 2022 15:47:28 GMT

Hello,

I sorry you were unable to view the video. The fact that both servers are doing the same thing seems very strange. The heatsink should only fit on the board one way. Have you verified that the beveled corner of the heatsink and the beveled corner of the processor socket are aligned..

Re: HPE DL380 Gen10 Server Processor issue

cisco_bill — Thu, 17 Nov 2022 20:47:57 GMT

Yes it is very strange, a service Tech from HP was onsite and they replaced the system board. They said the board was defective. Anyway the issue is now resolved.

Re: HPE DL380 Gen10 Server Processor issue

msobers22 — Thu, 17 Nov 2022 21:54:13 GMT

I'm glad everything worked out.

Good luck