topic Re: iLO 3 General Exception Error with Remote Console in Servers - General

iLO 3 General Exception Error with Remote Console

BilligerHost — Tue, 13 Dec 2022 00:57:53 GMT

Hello,

I've been having issues fixing the remote console on iLO 3, specifically java. This is what I get when i run the iLO 3 jnlp:

After excepting the risk and running I get this error:

Error:

java.lang.NullPointerException at com.hp.ilo2.intgapp.intgapp.ApplyRcInfoParameters(intgapp.java:914) at com.hp.ilo2.intgapp.intgapp.init(intgapp.java:107) at com.sun.deploy.uitoolkit.impl.awt.AWTAppletAdapter.init(Unknown Source) at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source) ) at java.lang.Thread.run(Unknown Source)

My jnlp file:

<?xml version="1.0" encoding="UTF-8"?><jnlp spec="1.0+" codebase="http://192.168.10.43/" href=""><information><title>Integrated Remote Console</title><vendor>HPE</vendor><offline-allowed></offline-allowed></information><security><all-permissions></all-permissions></security><resources><j2se version="1.5+" href=""></j2se><jar href="http://192.168.10.43/html/intgapp3_231.jar" main="false" /></resources><property name="deployment.trace.level property" value="basic"></property><applet-desc main-class="com.hp.ilo2.intgapp.intgapp" name="iLOJIRC" documentbase="http://192.168.10.43/html/java_irc.html" width="1" height="1"><param name="RCINFO1" value="a118bf3d118aa3d31f807fd8e305e2e4"/><param name="RCINFOLANG" value="en"/><param name="INFO0" value="7AC3BDEBC9AC64E85734454B53BB73CE"/><param name="INFO1" value="17988"/><param name="INFO2" value="composite"/></applet-desc><update check="background"></update></jnlp>

Server info:

Product name: ProLiant DL360 G7

iLO 3 Firmware Version: 1.88 Jul 13 2016

- Emory

Query: iLO 3 General Exception Error with Remote Console

support_s — Sun, 04 Dec 2022 21:20:52 GMT

System recommended content:

1. Advisory: HPE Integrated Lights-Out 3 (iLO 3) - Java Integrated Remote Console (IRC) Does Not Launch with iLO 3 Firmware Version 1.90 (Or Earlier) Using Java 8 Update 171 (Or Later)

2. Notice: HP Integrated Lights-Out (iLO 3 / iLO 4) - Integrated Remote Console (IRC) Requires Windows Administrator Rights to Mount Physical Drives over a Remote Desktop Connection

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Re: Query: iLO 3 General Exception Error with Remote Console

BilligerHost — Mon, 05 Dec 2022 16:35:35 GMT

Hello,

I am still getting the same error. I enabled "Enforce AES/3DES Encryption" on the iLO web and removed "3DES_EDE_CBC" from security ciphers in java.security.
The second link you sent does not apply to me because I do not have windows running on the server and do not have the error message “Error 5 attempting to open <DRIVE letter="">. This is a Win32 error code.”

- Emory

Re: iLO 3 General Exception Error with Remote Console

ksram — Tue, 06 Dec 2022 07:15:18 GMT

Hi BilligerHost,

Good day!

Could you please confirm if the iLO was updated, if not, please update the iLO firmware and follow the same steps again.

And share the results.

Thank you
RamKS

Re: iLO 3 General Exception Error with Remote Console

BilligerHost — Wed, 07 Dec 2022 02:44:49 GMT

Hello,

I've had issues trying to update the firmware, I can't find the .bin when extracting from the iLO 3 updater. is 1.88 not the newest version of iLO 3? and do I need a license in able to get newer versions?

Edit: I was able to update the ILO by downloading the firmware off the HPE site and unpacking the file (on ubuntu) and uploading it to the iLO firmware update. This has fixed the problem!

- Emory

Re: iLO 3 General Exception Error with Remote Console

Sunitha_Mod — Fri, 09 Dec 2022 05:57:33 GMT

@BilligerHost ,

Hello Emory,

Perfect!

We are glad to know the problem has been resolved and we appreciate you for keeping us updated.

Re: iLO 3 General Exception Error with Remote Console

BarryNamobile — Fri, 24 Oct 2025 06:29:07 GMT

I am getting this issue with ILO3 version 1.94. The jnlp file downloads but gives a null pointer exception on both my Windows laptop and my Linux server desktop.

net.sourceforge.jnlp.LaunchException: Fatal: Initialization Error: Could not initialize applet. For more information click "more information button".
at net.sourceforge.jnlp.Launcher.createApplet(Launcher.java:573)
at net.sourceforge.jnlp.Launcher.launchApplet(Launcher.java:489)
at net.sourceforge.jnlp.Launcher.access$400(Launcher.java:72)
at net.sourceforge.jnlp.Launcher$TgThread.run(Launcher.java:665)
Caused by: java.lang.NullPointerException
at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.getAccessControlContextForClassLoading(JNLPClassLoader.java:2107)
at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.findClass(JNLPClassLoader.java:1598)
at net.sourceforge.jnlp.runtime.classloader.CodeBaseClassLoader.findClass(CodeBaseClassLoader.java:80)
at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.initializeResources(JNLPClassLoader.java:747)
at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.<init>(JNLPClassLoader.java:352)
at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.createInstance(JNLPClassLoader.java:425)
at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.getInstance(JNLPClassLoader.java:497)
at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.getInstance(JNLPClassLoader.java:470)
at net.sourceforge.jnlp.Launcher.createApplet(Launcher.java:534)
... 3 more

I tested other jnlp apps and they work.