topic Re: Smart Array P408i-a Controller "Status Unknown" in Servers - General

Smart Array P408i-a Controller "Status Unknown"

Early — Wed, 18 Jan 2023 08:53:43 GMT

Hi there,

We have here a DL360 Gen10 with Smart Array P408i-a SR. WE plugged new HDDs to configure it but the status of the controller within ILO is "Unknown" und can´t do anything because the contoller don´t see any HDDs . Did we missed something in the config ?

Any Solutions ??

Thanks

Re: Smart Array P408i-a Controller "Status Unknown"

feigenL — Tue, 17 Jan 2023 16:42:35 GMT

Hello, make sure the server is running on the latest firmware versions. Try to apply the latest SPP so you can make sure that everyting is at the latest.

Check the IML logs to see when this first ocurred. If there are no clear messages of a possible hardware failer, it's better to open a support case.

Regards.

Re: Smart Array P408i-a Controller "Status Unknown"

ryanavarisource — Thu, 19 Jan 2023 21:08:45 GMT

perhaps the S100i is enabled which may make the drives not visible. If you go into Bios/RBSU->configuration->storage options-SATA Controller Options you need to enable SATA ACHI and make sure the SW software RAID is disabled.