topic Re: error code on dl380p gen 8 in Servers - General

error code on dl380p gen 8

nicholas52 — Tue, 28 Feb 2023 04:55:43 GMT

hi am getting this error code on the (xr: 24 00 mid: fe 0d fe ce c0 ff ff 32 32 0c 0c 00 9e 01 00 01 03 47 00 00 00 00 00 00 00 00 00 00 00 00 00 00) from the ilo on my proliant dl380p gen 8

Re: error code on dl380p gen 8

TVVJ — Fri, 24 Feb 2023 14:50:41 GMT

Hello,

It is recommended to update the server's iLO firmware and then the server's BIOS.

You may download the HPE Integrated Lights-Out 4 (iLO 4) firmware and the server's BIOS from HPE Support Center.

Before performing the above procedure ensure that you have a full backup of the data stored on the server and arrange for a downtime and then perform the updates. Once iLO is updated, restart the server. Then update the server's BIOS and then restart the server.,

Regards,

Re: error code on dl380p gen 8

nicholas52 — Sat, 25 Feb 2023 01:50:39 GMT

how do i update bios if it dosent turn on??

Re: error code on dl380p gen 8

ShruthiSK — Mon, 27 Feb 2023 05:42:04 GMT

Hello Nicholas,

Since the iLO is accessible, you could access the iLO and update the BIOS and iLO firmware from the iLO interface itself and check if that makes a difference.

You could refer to this link for the same: https://support.hpe.com/hpesc/public/docDisplay?docId=sd00001038en_us&page=GUID-D7147C7F-2016-0901-06D0-0000000007D7.html

If the issue remains then we would request you to log a case with HPE support to look into the logs further so that they can diagnose the issue and recommend part replacement is needed.