topic Re: HPE Warranty Check tool gone!? in Servers - General

HPE Warranty Check tool gone!?

ACT-IT — Mon, 21 Apr 2025 11:25:33 GMT

What happened to the HPE Warranty Check tool/website which was public facing and allowed us to check warranties on multiple servers at the same time? I am now redirected to the HPE Support website that requires that I login. We need this to check warranty status on HPE servers for multiple clients. This was the old link I believe... Warranty CheckModerator[Updated the link. Please visit https://support.hpe.com/connect/s/ to find the latest info ]

Query: HPE Warranty Check tool gone!?

support_s — Thu, 08 Dec 2022 18:47:43 GMT

System recommended content:

1. HPE Support Center Help | Warranty check

2. HPE Support Center Help | Warranty check overview

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Re: Query: HPE Warranty Check tool gone!?

ACT-IT — Thu, 08 Dec 2022 19:18:53 GMT

This is not the tool I'm looking for. The link(s) provided require me to sign in with my HPE profile and then add products to my account to check warranty status/type. We need the previous publuc facing HPE warranry check tool that did NOT require a sign-in and allowed you to check multiple server warranties by just providing the part no./serial no. This is needed to check warranties for our clients who have purchased HPE servers, etc through us.

Re: Query: HPE Warranty Check tool gone!?

KooPY — Fri, 09 Dec 2022 06:11:58 GMT

The new Warranty Check does not provide any detail information on the server and SLA.

Re: Query: HPE Warranty Check tool gone!?

pdonner88 — Fri, 09 Dec 2022 15:28:38 GMT

I also get directed to a login. Will there be an option to search warranties, without logging in, as before?

Re: HPE Warranty Check tool gone!?

TVVJ — Mon, 21 Apr 2025 11:26:39 GMT

Hello,

You may try this ~~link~~ and see if it helps.Moderator [above link is no longer valid, please visit https://support.hpe.com/connect/s/ to find the latest info ]

Regards,

Re: HPE Warranty Check tool gone!?

pdonner88 — Fri, 09 Dec 2022 18:44:06 GMT

No, that link still wants me to sign in to see warranty.

Re: HPE Warranty Check tool gone!?

ACT-IT — Fri, 09 Dec 2022 19:42:04 GMT

We need the old web page back where you could lookup HPE warranty status without having to login to the HPE portal.

Re: HPE Warranty Check tool gone!?

MattNL — Mon, 12 Dec 2022 13:08:16 GMT

I agree! The old warranty check that didn't require a login was much better.

The new one does not even provide the info needed (isn't showing warranty status at all, only product number and name).

It was displayed in the old tool on the serial that I've checked last week.

Re: HPE Warranty Check tool gone!?

Schmautz — Tue, 13 Dec 2022 16:16:03 GMT

How do we get the information now? The create an account and check does not seem to work.

Re: HPE Warranty Check tool gone!?

techin — Wed, 14 Dec 2022 07:14:22 GMT

Use this link and select contract and warranties to report about the issue:

https://support.hpe.com/connect/s/sitesupport?language=en_US

Re: HPE Warranty Check tool gone!?

ManBha — Fri, 16 Dec 2022 01:46:14 GMT

Hello,

Yes, please use the below link.

https://support.hpe.com/connect/s/?language=en_US

Thanks.

Re: HPE Warranty Check tool gone!?

ACT-IT — Fri, 16 Dec 2022 13:12:04 GMT

That link is useless. Again, we need the tool/webpage that allowed us to check warranty status without logging in or registering the device under our company name (we are a reseller and HPE partner). Bring back the old link please!!!

Re: HPE Warranty Check tool gone!?

ManBha — Mon, 19 Dec 2022 01:38:59 GMT

Hello,

We will share this feedback.

Thanks.

Re: HPE Warranty Check tool gone!?

Nick_D — Mon, 19 Dec 2022 14:39:52 GMT

I agree with the original poster, please resolve this HPE....we need access to the Warranty Check tool.

Re: HPE Warranty Check tool gone!?

ryanavarisource — Tue, 10 Jan 2023 22:27:44 GMT

If you login to the site (which is lame, btw that they turned this inward facing) you can circumvent by opening a new tab on the same browser and follow this link https://support.hpe.com/hpsc/wc/public/find

Re: HPE Warranty Check tool gone!?

KooPY — Thu, 12 Jan 2023 02:59:31 GMT

Yes, the old warranty check page is back. Hooray !!!

Re: HPE Warranty Check tool gone!?

ACT-IT — Thu, 12 Jan 2023 14:53:07 GMT

@ryanavarisource Yes, that works! I agree, it's a lame workaround but at least we can acces it....for now.

Re: HPE Warranty Check tool gone!?

ryanavarisource — Thu, 12 Jan 2023 17:55:22 GMT

@ACT-IT happy to help. We sell a ton of compute servers (we know hardware) and spend way too much time in HPE's buggy systems so if you ever need anything hit me up.

Re: HPE Warranty Check tool gone!?

belminkrlicevic — Mon, 21 Apr 2025 11:29:39 GMT

https://support.hpe.com/connect/s/warrantycheck Moderator[Updated the link. Please visit https://support.hpe.com/connect/s/ to find the latest info ]