topic Re: i need elp fix tis probleam in Servers - General

i need elp fix tis probleam

dioamore — Tue, 20 Jun 2023 06:30:51 GMT

Re: i need elp fix tis probleam

TVVJ — Mon, 19 Jun 2023 11:34:46 GMT

Hello,

Please elaborate what the issue, as it could not be discerned from the image attached. What can be found out is the version of server's system ROM version and iLO's firmware version and not much else.

Regards,

Re: i need elp fix tis probleam

Croweb — Mon, 19 Jun 2023 12:37:22 GMT

Someone / maybe you probably tried to hide the server footprint and remove S/N and P/N under "advanced settings" from the server BIOS.

Please access the server BIOS and under "Advanced Settings" enter valid S/N and P/N. You will find the server S/N on the server case. You need both values correct. After the server reboot, correct UUID will be generated automaticly.

Thanks me later

Regards,

Re: i need elp fix tis probleam

thutchings — Tue, 20 Jun 2023 19:20:19 GMT

Hello,

If the issue is the unknown for UUID and serial number, then the issue may be related to a iLO/BIOS communication problem. Are you getting any errors during POST? I have typically seen this associated with a RESTful API type error as in the one below:
https://techlibrary.hpe.com/docs/iss/shared/error_gen10/GUID-9376C19D-E19B-4F6B-B5B4-BB7E3A0F73E2.html#:~:text=338%2DRESTful%20API%20Error%20%E2%80%93%20Unable,refresh%20the%20BIOS%20REST%20provider.

Regards

Re: i need elp fix tis probleam

Sunitha_Mod — Fri, 23 Jun 2023 12:37:10 GMT

Hello @dioamore,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.