topic Re: Network card problem in Servers - General

Network card problem

Baurzhan — Tue, 25 Jul 2023 03:52:23 GMT

Good afternoon After updating from an iso image, the system does not see the network card either ilo or the operating system

The MAC address of the device is on the form 00:00:00:00, and status unknown
Please advise or help to solve the problem, or what should be done?

Re: Network card problem

Suman_1978 — Tue, 25 Jul 2023 03:41:16 GMT

Hi,

Can you please tell us what the server model is and what is the network card model.
Also which ISO image did you update?
What is the operating system in this server?

In general, you may need to update the NIC Firmware or the network card may have gone bad.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: Network card problem

Baurzhan — Fri, 28 Jul 2023 10:03:57 GMT

Server Model: HP ProLian DL360 Gen10, network card HP Ethernet 1Gb 4-port 366FLR Adapter
ISO Image: Gen10 Service Pack for ProLiant (SPP) Version 2023.03.00.00 https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx?version=gen10.2023.03.00.00

Operating system: Microsoft Windows Server 2019 Standart

Re: Network card problem

Suman_1978 — Fri, 04 Aug 2023 11:29:46 GMT

Hi,

Can you try this card in a different slot or into a different server, just to check if the issue is with the card or slot.

https://www.hpe.com/psnow/doc/c04111405

Here is the FW for this card, https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_61a75e3ac8ef4880bd9074c74d

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics