topic Failed HDD or failed Array in Servers - General

Failed HDD or failed Array

MSPushIT — Thu, 16 Nov 2023 11:15:41 GMT

We have got this error on our server "-1779-slot 0b Driva array - replacement drive(s) detected OR previously failed drive(s) now appear to
be operational: Port 1|, box:0, bay:3 (SATA) bay: 4 (SATA) logical drive(s) disabled due to possible data loss. Action:
Resolve any issues that disabled drive. Restore data from backup if drive(s_ replaced. "

The Physical HDD are OK and working fine. So my question is. Is it that the HDD fail first and because it's failes the logical drive fails second OR is it that we need to rebuild the array that is keep failing, it has now happen twice in 2 weeks time. Or can it be any ohter issues. looking forward to some answers and suggestions.

Thanks

Re: Failed HDD or failed Array

TVVJ — Mon, 20 Nov 2023 10:42:11 GMT

Hello,

You may review the following documents and see if they provide you any help.

Customer Advisory "1779-Slot 2 Drive Array - Replacement Drives Detected or Previously Failed Drives Now Appear to Be Operational".

Section "1779-Slot X Drive Array – Logical drive(s) previously failed" of the HPE ProLiant Gen9 Troubleshooting Guide, volume II: Error messages.

Regards,

Re: Failed HDD or failed Array

Sebasbin — Mon, 20 Nov 2023 12:56:59 GMT

Hi,

Please check with the Smart storage administrator if all the physical hard drive is OK.

If the HDDs are OK then re-enable the logical drives if it is in failed status.

Also if there is no hardware issue reported, then I would recommend updating the smart array controller and HDD's firmware to the latest version.

Refer to the advisory below and If there are any uncorrectable medium errors detected in the IML, then need to perform the steps as per the advisory

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00104843en_us

Re: Failed HDD or failed Array

Sunitha_Mod — Thu, 30 Nov 2023 08:55:22 GMT

Hello @MSPushIT,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.