topic Re: HPE Power Protector in Servers - General

HPE Power Protector

M960 — Mon, 27 Feb 2023 22:45:24 GMT

Hello,
I have been trying to add 2 r6000 g2 UPS to the Power Protector software and although it recognizes them in the "Device Discovery" when I add them it changes to "Lost Connection" and does not let me monitor the UPS; I checked the UPS configuration and the only strange thing is some certificates that appear expired

Firmware UPs: 01.04.0008

HPE Power Protector 2.04.094

The certificates that appear Expired are: "Protected applications (MQTT)" , "Syslog" and "Web Server"

Re: HPE Power Protector

TVVJ — Tue, 28 Feb 2023 18:33:26 GMT

Hello,

You may refer to section "Browser security alert" of the HPE Power Protector User Guide for more information.

Regards,

Re: HPE Power Protector

M960 — Tue, 28 Feb 2023 19:16:29 GMT

I checked it but I don't understand it well, does the UPS lose connection with the Power Protector because the certificates are expired? or they are not related
If so, how do I get new certificates? from HPE?

Re: HPE Power Protector

ShruthiSK — Sat, 04 Mar 2023 05:36:02 GMT

Hello,

Could you please share the screenshots of the "lost connection" error and the "expired certificates" ones?

Re: HPE Power Protector

M960 — Tue, 07 Mar 2023 22:07:50 GMT

These are the captures of what I mention.

Those are the expired certificates and the UPSs appear with that "X"

Re: HPE Power Protector

Vinky_99 — Tue, 14 Mar 2023 06:02:44 GMT

@M960

It's possible that the expired certificates could be causing the issue with the UPS not being able to be monitored properly by HPE Power Protector. You may want to try updating the firmware on the UPS to see if that resolves the issue.

In addition, you may want to check if there are any firmware updates available for the HPE Power Protector software itself. Updating the software to the latest version may also help resolve any compatibility issues that could be causing the connection to be lost.

Another thing to check is if the communication settings between the UPS and the computer running HPE Power Protector are set up correctly. Make sure that the communication settings match for both the UPS and HPE Power Protector software, such as the communication port and baud rate.

Hope it helps! If not, try contacting the HPE support, they will be able to help you further.

Re: HPE Power Protector

M960 — Mon, 24 Jul 2023 21:26:06 GMT

In the end, I had to contact support, and the expired certificates were an issue with the UPS firmware that needed to be updated. After doing that, it was able to connect to HPE Power Protector without any further issues.

Re: HPE Power Protector

Sunitha_Mod — Tue, 25 Jul 2023 04:23:37 GMT

Hello @M960,

We are extremely glad to know the problem has been resolved and we appreciate you for keeping us updated.

Re: HPE Power Protector

akoller — Mon, 16 Sep 2024 09:29:14 GMT

Hello,

I have the same problem with a HPE R1500 G5 Intl UPS.

I run firmware 1.04.0006.

I cannot find a download for any firmware, what is the latest verion?

Re: HPE Power Protector

akoller — Mon, 16 Sep 2024 09:29:08 GMT

Hi,

I could resolve the problem by updating the firmware of the network module from 1.5.7 to 1.7.11:

The UPS was not updated.