topic Re: troubleshooting steps or recommendations? in Servers - General

troubleshooting steps or recommendations?

venom85jojes — Sat, 28 Dec 2024 18:02:22 GMT

Hello,

I recently performed a firmware update on an HPE server, and since then, I’ve been unable to connect to the Integrated Lights-Out (iLO) management interface. I cannot access the web portal, nor can I establish an SSH connection to manage the server remotely.

Has anyone else encountered similar issues after updating iLO firmware? If so, could you please share any troubleshooting steps or recommendations? I’m looking for a proven method to resolve these connectivity problems post-update.

Thank you in advance for your help!

Re: troubleshooting steps or recommendations?

shiva_jr — Sat, 28 Dec 2024 14:10:49 GMT

Hi @venom85jojes,

1) The iLO IP address may not available in network
* PIng the iLO IP address and confirm on this.
2) If iLO IP address is pinging, but unable to access the console.
* Verify are both iLO network is reachable to the network of server where you are accessing iLO console.
3) If ilO is not pinging,
* check the physical cabling connectivity and port is online.
4) Connect physically to a monitor, verify the iLO configuration, it may be reset to DHCP or factory default.
* Reconfigure the network settings such as IP address
Regards,
Shiva_JR

Query: troubleshooting steps or recommendations?

support_s — Fri, 03 Jan 2025 05:07:50 GMT

Hello,

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