topic HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB drive in Servers - General

HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB drive

gianlucaf — Thu, 13 Feb 2025 00:56:36 GMT

Hello everyone, I need some advice.

I'm new to the HPE ecosystem. I purchased an HPE MicroServer Gen 10 X3418 server and added a PCI card to mount an M.2 SSD. I use this system for home automation (running Proxmox with various LXC containers and VM), but I also wanted to use it as my home NAS.

I initially installed two 500GB hard drives for testing, and everything worked fine. Obviously, 500GB isn't enough space, so I purchased two used 14TB Seagate Exos drives.

Here's where the problem begins: when I install one of these drives, the system won't complete POST (Power-On Self-Test). I've tried various combinations with 1-4 drives, and whenever I insert this particular drive, the system refuses to start.

I noticed that this problematic drive had different (older) firmware compared to the working 14TB drive, so I tried updating it to the same version "SN03", but this didn't solve the issue.

Both drives are 100% functional - I've verified this using HD Sentinel Pro. I've read that others have experienced similar issues, and I understand I'm in somewhat risky territory here. What I don't understand is how the same model of drive, even with older firmware, can completely block the system from booting.

So my question is: what would you recommend? Should I look for another 14TB drive?"

Query: HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB drive

support_s — Fri, 07 Feb 2025 15:08:47 GMT

System recommended content:

1. HPE ProLiant MicroServer Gen10 User Guide

2. HPE ProLiant MicroServer Gen10 Maintenance and Service Guide

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[Moderator edit: Updated the working links. You may also refer to https://support.hpe.com/]

Rif.: Query: HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB dri

gianlucaf — Mon, 10 Feb 2025 10:16:34 GMT

a small update, I tried to connect the disk via a USB case and it was not recognized, (on another PC with win10 no problem) then I tried to connect it to another mini PC with Proxmox and the disk was recognized, I performed a "wipe disk" and the disk via USB was also seen by the HPE server. Inserting it into the sata slot, however, continues to give the same problem.

Re: Rif.: Query: HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB dri

Tam92 — Tue, 11 Feb 2025 01:46:07 GMT

Hello,

Microserver Gen10 support the maximum drive capacity of 4TB.

You can refer to the below quickspecs for more information on the supported drives.

https://www.hpe.com/psnow/doc/a00008701enw

Also make sure you go for HPE drives as the third party drives are not tested with this product.

Thanks,
TAM

Query: HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB drive

support_s — Thu, 13 Feb 2025 05:57:04 GMT

Hello,

Let us know if you were able to resolve the issue.

If you are satisfied with the answers then kindly click the "Accept As Solution" button for the most helpful response so that it is beneficial to all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Rif.: Query: HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB dri

gianlucaf — Thu, 13 Feb 2025 07:24:15 GMT

It seems to be a problem of sectors 512E/4KN

sdc - 14TB disk is ok

sdd - 14TB disk that creates problems (now on USB case)

theoretically I should be able to solve it by converting the disk with the SeaChest tool. I have to study the command string to give carefully.

Rif.: Query: HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB dri

gianlucaf — Thu, 13 Mar 2025 09:35:55 GMT

I solved the issue by connecting the drive to the SATA port on the motherboard. The drive is recognized without any problems.

In the photo it is connected temporarily, I then inserted everything into the slot along with the others, removing a connector first. It is not perfect but at least it works. As soon as I can I will change the disk.

Rif.: Query: HPE MicroServer Gen10 Server POST failure with specific Seagate Exos 14TB dri

Sunitha_Mod — Fri, 14 Mar 2025 06:45:27 GMT

Hello @gianlucaf,

That's Great!

We are glad to know you were able to figure it out and we appreciate you for keeping us updated.