topic server power off in Servers - General

server power off

triwisnu — Fri, 04 Apr 2025 05:19:51 GMT

I have two server, HP Proliant DL380 gen10 and HP Proliant ML350
At my Office at 22 Mar 2025 has eletronic shutdown, at 6 am until 3 pm, Server already shutdown with schedule at 5am, after electricity normal at 3 pm, I try to ON server,

HP Proliant ML350 Gen9, Bios Version p92 v1.50 (20/07/2015), Serial Number **~~confidential info erased~~**, with 2 SAS 300GB raid 1 normal operated

HP Proliant DL380 gen10 error

The error on the monitor screen is as follows:

CLOCK NOT SET Server Critical Fault (Service Information: Power on Fault, System Board, AUX / Main EFUSE (10h))

The first alternative, I fixed it myself, according to the instructions in the HP Support Team, the things that have been done are as follows
1. Unplug - Install Power Supply
2. Unplug - Install RAM Memory
3. Unplug - Install Processor
4. Replace CMOS Battery
5. Reset NVRAM (clearing system loading files)
6. Checking the Power Supply, normal can use at another server

Re: server power off

ShruthiSK — Fri, 04 Apr 2025 05:18:20 GMT

@triwisnu, You will need to log a case with HPE support for further assistance on this.

Re: server power off

triwisnu — Tue, 08 Apr 2025 07:01:04 GMT

CASE NUMBER 5389000842

HPE DL380 Gen10 4114 1P 32G 8SFF Svr
SN **~~Confidential info erased~~**
PN 826565-B21

Issue Description

I have two server, HP Proliant DL380 gen10 and HP Proliant ML350
At my Office at 22 Mar 2025 has eletronic shutdown, at 6 am until 3 pm, Server already shutdown with schedule at 5am, after electricity normal at 3 pm, I try to ON server,

HP Proliant ML350 Gen9, Bios Version p92 v1.50 (20/07/2015), with 2 SAS 300GB raid 1 normal operated
HP Proliant DL380 gen10 error
The error on the monitor screen is as follows:

CLOCK NOT SET Server Critical Fault (Service Information: Power on Fault, System Board, AUX / Main EFUSE (10h))

The first alternative, I fixed it myself, according to the instructions in the HP Support Team, the things that have been done are as follows
1. Unplug - Install Power Supply
2. Unplug - Install RAM Memory
3. Unplug - Install Processor
4. Replace CMOS Battery, try to unplug battery for 30 second
5. Reset NVRAM (DIP SWITCH NO 6 ON)
6. Checking the Power Supply, make change slot/port 1 and 2, and make redundant with same power supply 500W with defferent power source (1 by UPS & another by electirc wall)

Problem still exist

Troubleshooting Steps Taken

1. Unplug - Install Power Supply
2. Unplug - Install RAM Memory
3. Unplug - Install Processor
4. Replace CMOS Battery
5. Reset NVRAM (DIP SWITCH NO 6 ON)
6. Checking the Power Supply, make change slot/port 1 and 2, and make redundant with same power supply 500W with defferent power source (1 by UPS & another by electirc wall)
7. Try to upgrade BIOS with newest firmware with ILO 5, ROM type nya SYSTEM ROM U30 v2.04 (04/18/2019) HPE ProLiant DL380 Gen10 (U30) Servers upgrade to firmware Type: BIOS | System ROM Latest version: 3.42_02-21-2025 name file U30_3.42_02_21_2025.signed