topic Re: HP Systems Info in Servers - General

HP Systems Info

vaman — Tue, 05 Oct 2004 13:40:33 GMT

What is the significance of system Handle in HP servers

Re: HP Systems Info

Geoff Wild — Tue, 05 Oct 2004 13:42:34 GMT

That's what is tied to your support contract with HP.

Rgds...Geoff

Re: HP Systems Info

Sundar_7 — Tue, 05 Oct 2004 13:43:45 GMT

Are you talking about the hostname or the system handle that you will have to refer while logging a case with HP Response center ?

Re: HP Systems Info

HGN — Tue, 05 Oct 2004 14:47:35 GMT

Hi

System handle is with which can can open a case based with HP on issues. HP needs this for them to provide support or a serial number might help also.

Rgds

Gopi

Re: HP Systems Info

Jeff_Traigle — Tue, 05 Oct 2004 14:58:14 GMT

It's basically your support contract identifier. As for how significant it is for logging calls for support... not very. I've always used the system serial number to open support calls. The first time I tried logging a call many years ago, the system handle on the contract wasn't entered in HP's database exactly the same (I think the /s were -s or some nonsense like that) so it was pretty much useless. Ever since then, I've only used the system serial number.

Re: HP Systems Info

Robert-Jan Goossens — Tue, 05 Oct 2004 15:15:53 GMT

Hi Vaman,

-----
Upon registration of an HP Partner Care Extended support contract, a "system handle/service agreement ID" is issued to the purchaser. The system handle/service agreement ID is the authorizing key to allow submittal of incidents. HP Partner Care Extended support will recognize possession of the system handle/service agreement ID as authorization by the owner and so will respond to incidents submitted using that identifier and will reduce the available incident count appropriately.

The system handle/service agreement ID will need to be added to the HP common logon for each user that is obtained through the HP Passport link on the partner care website. If a new system handle/service agreement ID is obtained or the system handle/service agreement ID name is changed, a modification will need to be made via HP Passport, edit profile web page.
----
Regards,
Robert-Jan

Re: HP Systems Info

Bharat Katkar — Wed, 06 Oct 2004 01:51:15 GMT

HI Vaman,
nice to see you again.

Well to talk briefly and in general, System Handle is the Name given by the HP Engineer to your system (New one) after successfull installation and which goes into HP's Database alongwith all System details.
That makes HP to track your Systems warranty period and provide you free support whenever you raise a call.

Call logging is done only with the System Handle and that makes HP aware of the System.

For.e.g Tilvesaheb yetat machine install karatat, tyala ek handle detat (mostly it is system name), installation report banawtat aani tyachyawar system handle taktat aani to HP la pathavtat...nanter tu problem aala ke installation report warcha system handle hp la sangto aani tilve saheb parat alto gheun dhavat yetat. :)
Ase aahe te..gammat re.
Regards,