topic Re: MSA1000 OCP Error in HPE EVA Storage

MSA1000 OCP Error

Sharjeel Saleem — Mon, 30 Apr 2007 00:11:16 GMT

Hi,
Can anyone help me regarding the following OCP error on MSA1000 though the unit is working fine.

30 12C Read Failure
EMU

Regards

Re: MSA1000 OCP Error

Prabhulj — Mon, 30 Apr 2007 05:47:46 GMT

Hi Sharjeel,

Here is an explanation of the Fault from the MSA1000 Service and Maintenance Guide.

Link :

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=179111&taskId=101&prodTypeId=12169&prodSeriesId=377751

30 I2C READ FAILURE

Error The MSA has a number of internal devices that are accessed via an I2C
hardware bus. One of these devices failed when attempting to read from it.

Certain I2C devices are considered critical and will result in a failure of the
array controller while others may result in some loss of functionality (such as lost
display messages).

Further Diagnosis might be required,and if the fault is genuine, then the EMU module might have to replaced.

Regards,
Prabhu

Re: MSA1000 OCP Error

Khurram Shahzad — Wed, 02 May 2007 23:50:17 GMT

Hi but how can we identify that it is Genuinely the EMU issue...

Re: MSA1000 OCP Error

Khurram Shahzad — Wed, 02 May 2007 23:50:22 GMT

Hi but how we can identify that it is Genuinely the EMU issue...

Re: MSA1000 OCP Error

Khurram Shahzad — Wed, 02 May 2007 23:50:29 GMT

Hi but how can we identify that it is Genuinely an EMU issue...

Re: MSA1000 OCP Error

Prabhulj — Thu, 03 May 2007 03:18:59 GMT

Hi Sharjeel,

You need to have a call logged with Hp and provide them the logs from the MSA for analysis.

Have you checked the status of LED's on the MSA??

For Your Reference.

Steps to collect Logs from MSA1000.

1.)Connect the serial cable which was shipped with the MSA1000 disk array into the MSA1000 active controller.

2.)Open an Windows HyperTerminal Session, Please set the Communication settings to :
19200 baud, 8 data, NO parity, 1 Stop and no Flow Control.

3.)Click on Transfer on the Hypertrm Window, Click Capture text and save the text file to Desktop.

4.)Run the following command on the hypertrm session

CLI> SHOW TECH_SUPPORT

If the above command is not available for any reason please execute the following:

CLI> SHOW THIS_CONTROLLER
CLI> SHOW OTHER_CONTROLLER
CLI> SHOW UNITS
CLI> SHOW DISKS
CLI> SHOW CONNECTIONS

Regards,
Prabhu

Re: MSA1000 OCP Error

Sharjeel Saleem — Thu, 03 May 2007 04:10:39 GMT

Hi Prabhu,
Thanks for the valuebale comments,i have already took the event logs from the caption MSA but unfortunately the said equipment is out of warranty and neither in support contract.

is there any recommandation or workaround from you to resolve the problem?

Sharjeel

Re: MSA1000 OCP Error

Prabhulj — Thu, 03 May 2007 07:02:54 GMT

Hi Sharjeel,

Upload the MSA O/p, let me have a look :-)

Regards,
Prabhu

Re: MSA1000 OCP Error

Sharjeel Saleem — Thu, 03 May 2007 08:36:08 GMT

i really appreciate thnks.

Re: MSA1000 OCP Error

Prabhulj — Thu, 03 May 2007 10:50:36 GMT

Hi Sharjeel,

As advised by you the MSA is operational and the Volumes from them are OK.

Regarding the error message displayed, have you tried re-booting the controller to check.

The current firmware level on MSA is 4.32 (Active/Passive) and I see that its a Single Controller and there is no second Controller present or its either not started.

I would recommend that you update the firmware on the MSA to @least 4.48(Active/Passive)

Link :
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=377751&prodNameId=305215&swEnvOID=181&swLang=13&mode=2&taskId=135&swItem=co-36807-1

Let me know your thoughts on this.

Regards,
Prabhu

Re: MSA1000 OCP Error

Sharjeel Saleem — Fri, 04 May 2007 00:11:38 GMT

Hi Prabhu,

Thanks for references,i am also thinking for controller rebooting but the thing is controller should come atleast with the same status after rebooting either its not booting up.what do u think?

We are also planing for controller firmware upgrade as soon as we got the down time from customer.

-SS

Re: MSA1000 OCP Error

Prabhulj — Fri, 04 May 2007 03:00:10 GMT

Hi Sharjeel,

From the logs, it looks ok to me, but as always would recommend that we have a full backup before making any changes.

Regards,
Prabhu

Re: MSA1000 OCP Error

Sharjeel Saleem — Mon, 07 May 2007 23:47:46 GMT

Hi Prabhu,

We took the valid backup for the storage,now planing to reastart the MSA1000 first and afterwords firmware upgrade.

I have downloaded the firmware from your given source please send me the steps for upgrading firmware for successful deployment.

Thanking u in advance.

Sharjeel Saleem

Re: MSA1000 OCP Error

Prabhulj — Tue, 08 May 2007 03:39:42 GMT

Hi Sharjeel,

Check this link for the Userguide to update Firmware on the MSA1000.

Refer to Page 21

Service and Maintenance Information

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=179111&taskId=101&prodTypeId=12169&prodSeriesId=377751

Regards,
Prabhu