topic Re: RSM problem CreateDiskDevice in HPE EVA Storage

RSM problem CreateDiskDevice

Pilaar — Tue, 02 Sep 2008 11:19:42 GMT

Dear All,

I have a RSM script which takes a snapshot of a SAN volume and creates a disk device on my windows 2003 backup server. The script used to work but it stopped.

I validate the mount host, storageVolume and SnapshotStorageVolume. This is all working.

Next I take the snapshot but if I then like to createDiskDevice on the backup server I get the error 'No presentation target found for Enabled host '

I hope this is enough information to help me.

Many thanks in advance,

With kind regards,

Pilaar

Re: RSM problem CreateDiskDevice

IBaltay — Wed, 03 Sep 2008 06:04:06 GMT

Hi,
check the snapshot presentation, its placement within the DG, etc.
here is the documentation link:
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=64179&taskId=135&prodTypeId=18964&prodSeriesId=315919

Re: RSM problem CreateDiskDevice

Pilaar — Wed, 03 Sep 2008 06:16:25 GMT

Hello,

Thanks for the reply but I have been looking over and over in the documentation. The strange thing is that I had everything working since one year...

Re: RSM problem CreateDiskDevice

IBaltay — Wed, 03 Sep 2008 06:19:17 GMT

what EVA and EVA controller firmware are u running on pls? (did you upgrade the controller firmware recently or did you any major change pls?)

Re: RSM problem CreateDiskDevice

Pilaar — Wed, 03 Sep 2008 06:26:30 GMT

Dear,

I have a EVA4000-A 2C1D Array.
I'm running the HSV200 version 6110.
There have been no upgrades recently... (besides Veritas and Windows updates)

Many thanks allready!

Pilaar

Re: RSM problem CreateDiskDevice

IBaltay — Wed, 03 Sep 2008 11:45:50 GMT

here are some furthere tips :
a)check the log
C:\Program Files\Hewlett-Packard\RSMHostSW\RSMHA\logs

b) maybe it is the problem that the RSM cannot recognize the HBA
(this is applicable for the RSM 2.x, RSM 3.0):
in that case reinstall the HBA API library
http://www.emulex.com/support/windows/tools/windows_tools.html

(The RSM host agent for the RSM 2.x, 3.0 could require the Emulex HBA API to internally utilize host adapter information

Re: RSM problem CreateDiskDevice

Pilaar — Wed, 03 Sep 2008 12:05:21 GMT

Dear,

I checked the log files and I have found indeed an error.

I have attached a part of the EVA log. I have allready googled and searched this forum but I do not find a lot of information...

Thanks again !

Re: RSM problem CreateDiskDevice

IBaltay — Wed, 03 Sep 2008 12:27:14 GMT

if you have emulex hba, add also the emulex api pls :-)

Re: RSM problem CreateDiskDevice

Pilaar — Wed, 03 Sep 2008 12:35:28 GMT

Dear,

I have a HP FC1242SR Dual Channel 4Gbit PCI-express HBA in my server...

With kind regards,

Pilaar

Re: RSM problem CreateDiskDevice

IBaltay — Wed, 03 Sep 2008 13:26:59 GMT

this is not emulex but the qlogic qle2462,
btw do you have the latest driver and bios versions pls?
storport 9.1.7.17, (older 9.1.3.18)
scsi miniport 9.1.3.11, (older 9.1.0.13)
bios 2.02 (1.73af)

Re: RSM problem CreateDiskDevice

Pilaar — Thu, 04 Sep 2008 07:04:10 GMT

Dear,

The problem has been solved. The Windows updates installed a new driver for the qlogic which made it malfuntion!

If have updated the drivers and everything is ok again.

Many thanks for all the help !

Re: RSM problem CreateDiskDevice

detour — Wed, 07 Jan 2009 22:20:01 GMT

Hi, I ran into a similar problem recently. We were updating the Qlogic driver (found on HP website) to a newer version (9.1.7.17) and RSM stopped working giving me the same error message "No
presentation target found for enabled host". When I go to Enabled Hosts and look at the server properties, under the HBA/Ports section, it can't read the WWN and the type of HBA etc.
I ended up going back to the old driver (9.1.018)

RSM version 3.0.233

Server: Windows Server 2003 SP2
Proliant DL360 G4p
QLA2340 Current HBA Driver: 9.1.0.18(w32) HBA Firmware 3.03.25 Option ROM 1.45

Any idea what I need to do? Upgrade/reinstall RSM etc? Thanks!

Re: RSM problem CreateDiskDevice

detour — Wed, 07 Jan 2009 22:27:49 GMT

I forgot to mention the version of CV and XCS code.

Command View 7
EVA8000 XCS 6.110

Thanks.