topic Re: HSV200-A controller B error in HPE EVA Storage

HSV200-A controller B error

najibakiki — Wed, 22 Oct 2008 08:39:25 GMT

Hi all my HSV200 controller hangs up and it give me an error on the CV and the EVA alarm runs up.

I went to controller termination event logs and i found:

The EDC used to test the validity of the Last Termination Event area in nonvolatile memory was bad; termination processing was not initiated, the HSV200 controller's PowerPC was spontaneously reset.

i went for its coorective action code it shows me this:

CAC Description
20 Replace the HSV200 controller Field Replaceable Unit (FRU). Note that the FRU must be a single power supply type if so indicated in this event's detailed information. Top â

â >39 If this event is an isolated occurrence, then no further action is necessary. If this event occurs more than once in a three month period, perform Corrective Action [20]. Top â

What do they mean by the FRU and how do i replace it or i attemp to replcae the whole controller

U check attached the Controlelr termination event and the corrective action

Thanks

Re: HSV200-A controller B error

IBaltay — Wed, 22 Oct 2008 09:37:27 GMT

Hi,

when the EVA HW intitalize, the built in self test (BIST) image verifies if the controller
functions are able to support the firmware image execution. All PowerPC related components are being tested...
If any BIST diagnostic test fails, the amber LED on the EVA OCP lights and all controllerÂ´s activity stops. In that case the controller must be replaced.

Re: HSV200-A controller B error

najibakiki — Wed, 22 Oct 2008 19:25:48 GMT

Hi,

Nothing fail when the controller restart at the diagnostic pt, in fact it keeps working for around one week without any probs and then suddently it hangs with the above errors.

So No leds light when restarting the controller, So if no HSC replacement is needed what do they mean by:
Replace the HSV200 controller Field Replaceable Unit (FRU).

What is the problem then?

Note that i checked in the CV no failure at the level of blowers neither Fans or power supplies ....

Any ideas?

Re: HSV200-A controller B error

IBaltay — Wed, 22 Oct 2008 19:29:26 GMT

Hi,
is there anything suspicious in the controller log pls?

Re: HSV200-A controller B error

najibakiki — Wed, 22 Oct 2008 19:37:21 GMT

Nothing weird escept what i already attached the first post

Re: HSV200-A controller B error

IBaltay — Wed, 22 Oct 2008 19:38:41 GMT

have you attached also the controller log? it is different from the termination log

Re: HSV200-A controller B error

Phillip Thayer — Wed, 22 Oct 2008 19:42:33 GMT

Naji,

You need to contact HP and initiate a service call on this. It looks like the entire controller needs to be replaced.

Phil