topic Re: MSA2312sa controller failures in HPE EVA Storage

MSA2312sa controller failures

Simple User — Wed, 08 Jul 2009 11:13:50 GMT

Hi,

last week installed two brand new msa2312sa's and one of them looses one of controllers from time to time .. looked around (forums/googled/docs), and still have no clue what this error message means, anyone got an idea where to look for an answer ? or simply I shall contact hp support?

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There is a problem with a FRU. (FRU type: Controller module A, enclosure: 1, product ID: AJ808A, SN: 3XXXXXXXX9, version: 52, related event serial number: B1082, related event code: 313)
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wbr
Uldis

Re: MSA2312sa controller failures

Johnny von Heimerall — Wed, 08 Jul 2009 22:08:57 GMT

Hi Uldis,

Check that you are running the latest firmwares as this is a pretty new product.
If the issues is still there even with the latest firmware i would suggest opening a case at HP.

That error message doesnt give a clue of whats wrong, it only says that something is wrong with that controller. (FRU = Field replaceable unit).
You could download the store.logs and search for that specific eventcode and event serial number for more hints...

Johnny

Re: MSA2312sa controller failures

Simple User — Thu, 09 Jul 2009 01:42:06 GMT

its currently running latest one (i'v got from hp support web):

Storage Controller Code Version: M110R21
Management Controller Code Version: W441R06