topic Re: Command View - Login not possible in HPE EVA Storage

Command View - Login not possible

Wolfgang1 — Mon, 12 Apr 2010 09:03:14 GMT

Hi,

I just installed command view 9.2 on a windows server 2003 which is a domain controller.
As I installed CV I got the error at the end of installation that the "XF service" has failed to start. When I now try to log into the CV I get the following message: "Login failed. Security services not available. Ensure security services are running." Which service is ment ?

Before installing CV 9.2 I uninstalled CV 6.0 which run perfectly. But I need to upgrade it because of a planned EVA firmware update.

Any ideas ?

Regards,
Wolfgang

Re: Command View - Login not possible

Víctor Cespón — Mon, 12 Apr 2010 11:33:26 GMT

This issue occurs if "HP Management Infrastructure" service is not in Started state.

The service "HP Management Infrastructure" requires a network interface configured with TCP/IP and its network link should be up (That is, network stack should be up and running).

Re: Command View - Login not possible

Wolfgang1 — Mon, 12 Apr 2010 11:53:59 GMT

Unfortunately I do not have any "HP Management Infrastructure". Please have a look at the attached picture here you can see the services which start with HP.

Regards,
Wolfgang

Re: Command View - Login not possible

ziiz_1 — Tue, 13 Apr 2010 07:30:08 GMT

Hi,

I have the same error but on Windows Server 2008 R2
"XF service has failed to start" and when i try to login into the CV I get the following message: "Login failed. Security services not available. Ensure security services are running."

Any ideas??

Thanks
ZIIZ

Re: Command View - Login not possible

Wolfgang1 — Tue, 13 Apr 2010 07:35:19 GMT

@ziiz
Is your server also a domain controller ? Mine is one.
I ask because I was told (from a HP engineer), that sometimes domain controllers may make problems when you want to install CV.

Re: Command View - Login not possible

ziiz_1 — Tue, 13 Apr 2010 08:38:36 GMT

Hi,

No it's not on a domain controller,
i found a solution for the previous error "Login failed. Security services not available. Ensure security services are running."
we should give an IP Address to the CV Server and start the service "HP management infrastructure or XF"
but now i got another error "insufficient privileges" when i try to login using an administrator account.

any ideas???

Regards,
ZIIZ

Re: Command View - Login not possible

Johan Guldmyr — Tue, 13 Apr 2010 09:03:59 GMT

Hi!

Have you created the group and added the user account to that group?

"HP Storage Admins" is the name of the group.

Re: Command View - Login not possible

Wolfgang1 — Tue, 13 Apr 2010 09:24:17 GMT

That makes me happy that you do not have a domain controller. So this is not the problem.

Yes I have the needed groups and I'm a member of them. The previous installed 6.0 version of CV used these groups too and worked pretty fine on the same server.

When you look at my screenshot on my psoting of Apr 12, 2010 12:53:59 GMT you can see that I do not have any "HP management infrastructure or XF" service :(
How do I get it and how could I configure it to setup the mentioned IP address ?

I could fine a directoty named "C:\Programme\Hewlett-Packard\XF" on my server, I guess it has to do with that ?!

Thanks !
Wolfgang

Re: Command View - Login not possible

ziiz_1 — Tue, 13 Apr 2010 10:16:55 GMT

yes the user is a member of the "HP Storage Admins" and "Administrators" groups.. but always i have the error "insufficient privileges".
I have a Windows server 2008 R2 enterprise Edition i don't know if you can find this service in the win2k3, anyway try to use this command "net start xf", but first make sure to assign an IP Address to a network interface that is connected on any LAN

Re: Command View - Login not possible

Wolfgang1 — Tue, 13 Apr 2010 11:02:11 GMT

The networkinterfaces are connected, like I mentioned it's a domain controller and it's working fine. Both interfaces work perfectly together as a team. So there should not be a problem on the NIC side.

Unfortunately I do not have any service called "XF" so a "net start XF" also did not help. None of the installed services does contain the string "XF".

Re: Command View - Login not possible

hried — Tue, 13 Apr 2010 12:21:19 GMT

Hi,
I have also the same failure on two different servers with windows 2003 R2 SP2 OS. My workaround was to install CV 9.1 without any errors...

Re: Command View - Login not possible

Wolfgang1 — Tue, 13 Apr 2010 12:24:13 GMT

CV 9.1 did not work on my site, because my domain name was not accepted. But CV 9.2 did it very well ;)

I opened a call at HP, when I know more, I let you know.

Re: Command View - Login not possible

ziiz_1 — Tue, 13 Apr 2010 12:49:24 GMT

ok.. i'm waiting for more details regarding the installation of CV 9.2 on Windows server 2008 R2 64 bits :)

Thanks Guys!!

Re: Command View - Login not possible

Wolfgang1 — Tue, 13 Apr 2010 12:57:49 GMT

This did the job (almost):
Delete "C:\Programme\Hewlett-Packard\XFROOT" folder.
Go to "C:\Programme\Hewlett-Packard\XF" in CLI prompt.
Run "install.bat C:\Programme\Hewlett-Packard\XFROOT".
Check the content of XFROOT folder. You should find couple of files created in the XFROOT folder.
Once found the required information, you should be able to login.

But then I had no acls on "C:\Programme\Hewlett-Packard\XFROOT" I inherited them from the upper folder.
Now I get the error message "insufficient privileges". I'm sure this is not a big thing now....stay tuned.

Re: Command View - Login not possible

社内技術情報検索専用 — Fri, 30 Apr 2010 09:59:08 GMT

Hi,

Please check the Network I/F linkup state, hostname, and IP address. If you installed CVEVA 9.2 while linkdown, linkup first, then uninstall CVEVA9.2 and reinstall it.

Thank you

Re: Command View - Login not possible

Wolfgang1 — Mon, 03 May 2010 06:30:24 GMT

The network interface is just fine. I never had any problems. CVEVA6.0 did run very well on this machine.

Regards Wolfgang

Re: Command View - Login not possible

Reynaldo Rosario — Tue, 04 May 2010 17:21:52 GMT

Hi Wolfgang:

have you tried these (Found in Installation Manual, troubleshooting section, Page 58):

Title:
Insufficient privileges prevents login

The following error message may display during setup:

Insufficient privileges

Execute the following command on the server or management module where you are installing HP

Command View EVA:

cd C:\Program Files\Hewlett-Packard\XF\bin\win-32>
then:
XfAppMgr register XFSecurity.cfg

The following response indicates that login is enabled:

Registered application roles and privileges using config file: XFSecurity.cfg.

Re: Command View - Login not possible

Wolfgang1 — Wed, 05 May 2010 06:35:33 GMT

Hey Reynaldo,

THANK YOU SO MUCH ! Now it is running.

The solution was not only to register this file, I first had to modify it a little bit, so that the correct Groups are used.

The Case got just to Support Level 3 on HP site. So I will close it now.

Best Regards,
Wolfgang

Re: Command View - Login not possible

PYMO — Mon, 05 Jul 2010 16:03:57 GMT

I don't have any of those entries in the registry @ HKEY LOCAL MACHINE -> SOFTWARE -> Hewlett-Packard , however, I do have some @ HKEY LOCAL MACHINE -> SOFTWARE -> Wow6432Node. Do you think I should delete those as well? In fact, are those the ones to be deleted when using W2k8R2 R2?

How about the 2 XF directories and entries?

Re: Command View - Login not possible

roland zink — Fri, 17 Sep 2010 10:46:45 GMT

Hi,

this is the answer from a HP Case.

1. Set the correct IP address of the SMA in C:\Windows\System32\drivers\etc\host .
2. Go to C:\Program Files\Hewlett-Packard\
3. Delete XFROOT folder.
4. Go to C:\Program Files\Hewlett-Packard\XF in CLI prompt.
5. Run install.bat C:\Program Files\Hewlett-Packard\XFROOT
6. Start HP Infrastructure Management service.
7. C:\Program Files\Hewlett-Packard\XF\bin\win-32>XfAppMgr register
XFSecurity.cfg

You can start the service now.
net start xf

Roland