topic Re: all virtual disk not visiable in HPE EVA Storage

all virtual disk not visiable

shafeygad — Thu, 03 Jun 2010 21:44:32 GMT

Dear
i have EVA8000 -
I have a big problem
controller HSV210 give alarm Virtual Link Indicator orange led
and when i try to browse virtual disks i found red sign ( all virtual disks not working )

plz help

Re: all virtual disk not visiable

Steven Clementi — Thu, 03 Jun 2010 22:13:49 GMT

Log into Command View and drill down into the areas that have the yellow triangle wit hthe !

You can also look at the front of the controllers to see if the lcd screen says anything important..

Steven

Re: all virtual disk not visiable

shafeygad — Thu, 03 Jun 2010 23:50:30 GMT

Dear steven
nothing unnormal at the screen for controller
But the led for Virtual Link Indicator at the controller giving alarm
command viewer giving red sign on all servers host

Re: all virtual disk not visiable

Steven Clementi — Fri, 04 Jun 2010 00:17:35 GMT

Maybe you can post a screen shot of Command View?

sc

Re: all virtual disk not visiable

shafeygad — Fri, 04 Jun 2010 07:09:58 GMT

Guys
plz help me
I have 27 Linux server down
till now i can not see vdisks
what is the problem
plz help

Re: all virtual disk not visiable

Torsten. — Fri, 04 Jun 2010 07:54:54 GMT

You should contact HP support immediately.

Re: all virtual disk not visiable

Eemans Dany — Fri, 04 Jun 2010 08:59:14 GMT

Hi,

Check the status off the cache batteries. When EACH controller has one failed battery, the EVA is unpresenting the VDISK in order to keep the data safe.
If the batteries are failed they need to be replaced ASAP.

Dany

Re: all virtual disk not visiable

shafeygad — Fri, 04 Jun 2010 09:21:44 GMT

kindly check attached file

print screen for EVA problem

Re: all virtual disk not visiable

Torsten. — Fri, 04 Jun 2010 09:30:29 GMT

As said, contact support.

Re: all virtual disk not visiable

shafeygad — Fri, 04 Jun 2010 10:09:56 GMT

I found that error at log
unrecognized fibre channel physical disk driver firmware revision

and i found this thread
http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1275648150774+28353475&threadId=1277585

Maybe i need to update HD firmware
i am using
Hard disk Info:
Model No : NB50058855
Capacity : 500 GB
RPM : 7200 RPM
Current Firmware Ver-HP01

----
How to update firmware ?

Re: all virtual disk not visiable

shafeygad — Fri, 04 Jun 2010 10:18:14 GMT

is that the last update

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3351789&prodTypeId=329290&prodSeriesId=3302267&swLang=13&taskId=135&swEnvOID=54

plz how to update firmware

Re: all virtual disk not visiable

Torsten. — Fri, 04 Jun 2010 10:23:26 GMT

The current firmware is HP03 and it is inside this bundle.

However, this might not be the root cause of the problem.

First follow the attention marks in hardware section in CV to find the problem indicators.

Give HP a call and send them the CV logs.

Re: all virtual disk not visiable

shafeygad — Fri, 04 Jun 2010 10:41:27 GMT

I will try to update firmware till HP come

i will update you

Thanks for your help and support

Re: all virtual disk not visiable

Torsten. — Fri, 04 Jun 2010 10:45:02 GMT

As long as the array has this status, I would not touch it until HP contacts you ...

Re: all virtual disk not visiable

shafeygad — Fri, 04 Jun 2010 11:02:43 GMT

ftp://ftp.hp.com/pub/softlib/software10/COL17475/co-71198-1/HDDBundled_Image_2009_05_12.zip

I am gonna update now

Re: all virtual disk not visiable

Torsten. — Fri, 04 Jun 2010 11:06:53 GMT

Did you read my suggestion?

How much data you will loose?

Re: all virtual disk not visiable

Wang Haitao — Sun, 06 Jun 2010 10:54:49 GMT

i once faced the same situation, i can see nothing but event log in CV. but the root cause was a poor guy accidentally unplug an I/O module A of a disk enclosure(EVA6K 2C4D). when i push back the I/O module A, everything is ok.

maybe the disk fw is not the point, you need to check more details, eg: does loop switches works fine? etc.

Re: all virtual disk not visiable

Steven Clementi — Sun, 06 Jun 2010 17:22:41 GMT

Did you recently insert a new drive into the array?

The controller log image you posted is not enough to see the full detail of the situation.

Additionally, your EVA's XCS is at 6.000.. kind of old now and unsupport.

Best suggestion has already been posted...

Contact HP Support... even if you do not have a support contract (which you should), they should still be able to help you out even if it takes a couple of days.

I suspect that it will probably involve updating the EVA's XCS software as well as disk firmware as well as command view...

In the mean time... can you drill into the "Hardware" folder in Command View and post more screen shots of the warnings there...

Steven