topic Re: EVA is not responding to SMA in HPE EVA Storage

EVA is not responding to SMA

Graham Smith_8 — Tue, 06 Nov 2007 23:05:59 GMT

I have two EVA6000s bridged across a public telco link. We lost the link temporarily. The link has been restored.
The remote EVA is running correctly, all the DR links appear to be fine, the source DR groups are reporting good connections and are not logging transactions. All appears good at that level.

Problem is that the remote EVA has stopped responding to SMA operations (both local and remote SMAs). I have rebooted the secondary SMA, but still no good.

Any suggestions?

Thanks in advance

Graham

Re: EVA is not responding to SMA

mmax — Wed, 07 Nov 2007 05:03:19 GMT

Hi Graham.
did you check FC connection between SMAs and EVAs (or settings of SAN, zoning etc.)? Are your SMA logged into SAN correctly? Try to check HBA and port on FC switch.
BR

Re: EVA is not responding to SMA

Graham Smith_8 — Mon, 19 Nov 2007 23:11:12 GMT

HP Global Support have picked this one up.
Thank you.

Re: EVA is not responding to SMA

Oreste Majeli — Mon, 17 Dec 2007 23:11:54 GMT

Graham hi,

we are experiencing the same. Did HP services manage to find a solution to your problem?

thanks in advance,

Oreste

Re: EVA is not responding to SMA

Graham Smith_8 — Mon, 17 Dec 2007 23:28:38 GMT

Hi,
Not really, no. It was more dumb luck. I needed to add some disks and create a new disk group and this seems to have jolted the SMA back into life.
Then the SMA started to crash periodically as well.
It turns out the version of command view (6.0.1.8) is a bit bug riddled so I am currently downloading version 6.0.2. (very slowly)
Why is HP's ftp site so darn slow! 25 kb/sec!!

So, yes the HP call centre were ultimately very helpful, but the answer to the question is that it is a BUG.