topic Re: HSZDisk error detected in HPE EVA Storage

HSZDisk error detected

Lawrence Bowen — Fri, 19 Mar 2004 07:50:18 GMT

Hi all, one of my SAN attached servers has started to generate this error in the app. log.

I have copied the values below from the event, does anyone know how to decipher this?

thanks - Lawrence Bowen

0000: fd ff ff ff ac 00 00 00 Ã½Ã¿Ã¿Ã¿Â¬...
0008: 4c 01 00 00 02 00 01 00 L.......
0010: 03 00 00 00 04 00 00 00 ........
0018: 07 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 05 00 00 00 41 00 18 00 ....A...
0030: 32 30 30 34 30 33 31 39 20040319
0038: 30 37 30 33 33 38 2c 35 070338,5
0040: 37 2d 30 30 30 30 00 00 7-0000..
0048: 81 00 29 00 57 69 6e 64 Â .).Wind
0050: 6f 77 73 20 4e 54 20 35 ows NT 5
0058: 2e 30 20 62 75 69 6c 64 .0 build
0060: 20 32 31 39 35 20 53 65 2195 Se
0068: 72 76 69 63 65 20 50 61 rvice Pa
0070: 63 6b 20 34 00 00 00 00 ck 4....
0078: 21 01 0d 00 52 53 4e 57 !...RSNW
0080: 2d 4d 52 48 2d 48 30 31 -MRH-H01
0088: 00 00 00 00 21 04 10 00 ....!...
0090: 30 00 30 00 31 00 46 00 0.0.1.F.
0098: 45 00 31 00 30 00 30 00 E.1.0.0.
00a0: 41 04 05 00 30 00 38 00 A...0.8.
00a8: 00 00 00 00 f0 00 06 06 ....Ã°...
00b0: 3b 35 35 98 00 00 00 00 ;55Â ....
00b8: 17 03 d2 80 00 26 00 00 ..Ã Â .&..
00c0: 01 00 17 03 00 00 06 0e ........
00c8: 00 00 00 00 0a 45 28 03 .....E(.
00d0: 51 20 00 28 80 00 00 00 Q .(Â ...
00d8: 00 00 00 00 00 00 00 00 ........
00e0: 00 00 20 20 20 20 20 20 ..
00e8: 5a 47 30 32 37 30 30 36 ZG027006
00f0: 33 38 56 38 36 46 01 00 38V86F..
00f8: 00 00 00 48 50 42 36 42 ...HPB6B
0100: 46 30 37 32 38 35 41 33 F07285A3
0108: 36 20 20 20 20 20 20 00 6 .
0110: 00 00 00 00 f0 00 01 06 ....Ã°...
0118: 3b 35 35 0a 00 00 00 00 ;55.....
0120: 17 03 d2 80 00 26 00 00 ..Ã Â .&..
0128: 00 00 00 00 00 00 00 00 ........
0130: 00 00 00 00 00 00 00 00 ........
0138: 00 00 00 00 00 00 00 00 ........
0140: 00 00 00 00 00 00 00 00 ........
0148: 00 00

Re: HSZDisk error detected

Uwe Zessin — Fri, 19 Mar 2004 12:18:20 GMT

Looks like a message about a disk drive: firmware 'HPB6', modell 'BF07285A3(6)'. If this message is still coming up I suggest you connect a terminal or PC with terminal emulator to your HSG80 with serial number 'ZG02700638' and collect the output. It is much easier to read.

Re: HSZDisk error detected

Lawrence Bowen — Fri, 19 Mar 2004 12:23:31 GMT

Hi thanks for the reply, however what output exactly should i get from the HSGs?

thanks

Lawrence

Re: HSZDisk error detected

Darcy_7 — Fri, 19 Mar 2004 12:35:08 GMT

If you log a call with the storage team and send them the application log in evt format, they can decode the event log and translate the hs_service errors to something more meaningfull.

Re: HSZDisk error detected

Uwe Zessin — Fri, 19 Mar 2004 13:34:00 GMT

Lawrence,
it is a text output, but the exact message depends on the type of event. Feel free to post it (as an attachment, please) and I am sure somebody of us can help further.

Apart from that I agree with Darcy.

Re: HSZDisk error detected

Michael Schulte zur Sur — Fri, 19 Mar 2004 14:54:35 GMT

Hi,

if you keep a notebook attached to the console port of the controller, you would be able to catch any messages, the controller generates and therewith what causes the events on your windows machine.
Sometimes the controller gives you a short message along with the prompt.

greetings,

Michael

Re: HSZDisk error detected

Uwe Zessin — Fri, 19 Mar 2004 15:05:04 GMT

Good idea. Let me point out the messages are not duplicated between controllers, so you need to connect to both if you want to catch all messages.

Re: HSZDisk error detected

Lawrence Bowen — Mon, 22 Mar 2004 07:10:34 GMT

Thanks for the info people. Do the controllers not store a log of these errors? Or can they at least be configured to store a log?

I would attach the .evt log but it exceeds the 1MB limit.... :)

-Lawrence

Re: HSZDisk error detected

Michael Schulte zur Sur — Mon, 22 Mar 2004 07:36:10 GMT

Hi,

where should it do so? It would have to send it by snmp or so. Can you cut a sample and post it as attachment. I assume, that the messages are reoccurring events.

greetings,

Michael

Re: HSZDisk error detected

Uwe Zessin — Mon, 22 Mar 2004 07:50:25 GMT

As far as I know there are is only a limited number of controller errors stored internally, but not for disks.

Re: HSZDisk error detected

Lawrence Bowen — Mon, 22 Mar 2004 08:01:58 GMT

Ok, I can't shorten the length of the .evt file without clearing the log, and i am not allowed to do that. I've tried filtering the view and then saving, but it still creates a full-size file. Can I ask why the info provided in my original message is not adequate? What additional info will the .evt file contact that the event doesn't?

-Lawrence

Re: HSZDisk error detected

Michael Schulte zur Sur — Mon, 22 Mar 2004 08:21:05 GMT

Hi,

one difference is that windows does not know anything about the internas of the hsg.
I assume, that you have saved the log to disk. So you could copy and paste different sections, add them to a file and post it as attachment.

Michael

Re: HSZDisk error detected

Mike Naime — Mon, 22 Mar 2004 21:31:51 GMT

I'm not sure exactly how much memory is related to the FMU logs, but my TAM normally asks for a dump of

SHOW THIS
SHOW OTHER
RUN FMU
SHOW TIME
SHOW LAST MOST
SHOW LAST ALL
SHOW MEM ALL
EXIT

Re: HSZDisk error detected

Lawrence Bowen — Tue, 23 Mar 2004 04:52:11 GMT

Thanks for the advise chaps, however....

As suggested, I connected a serial lead to both controllers and ran 2 hyperterm sessions to capture any text from the HSGs. This morning there are a further 4 "HSZDisk error detected" events on the server, but not a single message from either of the two controllers....

So, more assistance is required please! I have much more faith in this forum than HP support since every call I have ever logged with them has just been fobbed off in some way, and eventually solved by either myself or someone else's suggestions from this forum :)

thanks

-Lawrence Bowen

Re: HSZDisk error detected

Michael Schulte zur Sur — Tue, 23 Mar 2004 08:36:58 GMT

Hi,

usually there is a readable part in the event in windows. What does that say?
Is the event in windows classified as error?

greetings,

Michael

Re: HSZDisk error detected

Lawrence Bowen — Tue, 23 Mar 2004 08:51:53 GMT

Hi,

The description says only:
"HSZDisk error detected."

The rest is copied into the 1st message of this thread.

thanks for your interest.

-Lawrence Bowen

Re: HSZDisk error detected

Lawrence Bowen — Tue, 23 Mar 2004 09:02:26 GMT

Also, it is not possible to shorten the .evt file. Have you ever looked at an .evt file? It is not text! (some of it is, but there is a lot of code too)

thanks

-Lawrence Bowen

Re: HSZDisk error detected

Mike McCreave — Thu, 20 May 2004 10:46:28 GMT

Hi.

I had this same problem but the Data section was slightly different than yours. However I did some digging arround and found that my HSG80's battery's were coming to the end of life and needed replacing. Couldnt logically tie this in with the errors so I downloaded the Compaq Analyser tool - Compaq being Compaq make it incredibly good fun and make you hunt it down but the download site for it is: http://h18000.www1.hp.com/support/svctools/webes/webesDownload.asp

This is the Webes package (there's documentation and everything but its very easy to figure out. After down load - Install it on your PC. This takes some time as it asks you company, seriel number and other info along the way.

Once its installed go to the effected server and save your event log file (anyname.evt) copy this log file to C:\Program Files\hp\svctools.

Then navigate to Startmenu - Programs - Hewlet Packard Service Tools - System Event Analyser - 'System Event Analyser'

The Analyser will start up, enter your 'login' when prompted and then select 'Other Logs at the bottom of the left hand pane.

In the Left hand pane you'll see Svctools and your anyname.evt log file will be in there - Select it and click ADD at the bottom of the screen. this will apear under 'Other Logs' on the left hand side - Click on the 'anyname.evt' file in the left pane and it will scan it and display what the errors mean on the right - click on one of the links to get full descriptions etc of the fault.

Mine did turn out to be the Cache battery that was failing and this gave me the part numbers and fault codes to call Compaq with and get them replaced.

Good Luck!

Re: HSZDisk error detected

Craig_83 — Thu, 20 May 2004 17:54:35 GMT

Hi,

Have you enabled verbose logging on the controllers?

You can enable it by doing the following on each controller:

run fmu
FMU> set event_logging verbose
FMU> set last_failure_logging verbose
FMU> exit

Re: HSZDisk error detected

Fab_3 — Tue, 04 Oct 2005 08:58:35 GMT

I have a RA8000 attached to Proliant 5500 with NT4 Sp6. Every 24 hours in event viewer i receive four messages: "hszdisk error detected". After 1 minute i receive the same four messages. Next day same behavior and so on.
Any ideas ?