topic Re: MSA2000 Cannot contact Web or CLI in HPE EVA Storage

MSA2000 Cannot contact Web or CLI

Matt_HS — Sat, 22 Jan 2011 16:24:22 GMT

I've an SA MSA2000 which I'm unable to connect to.
Have read about default addresses being 10.0.0.2 and .3 but get no response from these.
I have a network in the service port.
DHCP hasn't issued any address either.
I have an AJ808A controller (one).
Also tried via CLI with hyper terminal but again nothing. All lights on the back.
Really struggling with lack of information anywhere.
Any ideas??!!

Re: MSA2000 Cannot contact Web or CLI

Johan Guldmyr — Thu, 10 Nov 2011 15:55:49 GMT

To the CLI - which bit rates etc did you use?

http://h30499.www3.hp.com/t5/Disk-Array/How-to-connect-onto-the-MSA-2000-model-2012fc/m-p/4192647#M26990

For which ones should work.

The normal reference guide confirmst hat 10.0.0.2 and 10.0.0.3 is the right one.
The host you are trying to access them from, is that in 10.0.0.0/255.255.255.0 subnet?

Links here:

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=12169&prodSeriesId=3758996

Has the addresses of the management port been changed maybe?

Re: MSA2000 Cannot contact Web or CLI

Lesley Persyn — Mon, 24 Jan 2011 10:46:50 GMT

When you tried with CLI, it was connected with the special serial cable?

I have a similar issue i can't reach it anymore through ip. no telnet/webpage...
cli serial works.

Re: MSA2000 Cannot contact Web or CLI

Johan Guldmyr — Mon, 24 Jan 2011 10:58:02 GMT

Oh yeah, that's a good one - hope you kept the one that should have come with the MSA :)

Re: MSA2000 Cannot contact Web or CLI

Matt_HS — Wed, 26 Jan 2011 18:07:44 GMT

Yes, I have used the provided cable and also been in the correct adddress range.

Re: MSA2000 Cannot contact Web or CLI

Johan Guldmyr — Wed, 26 Jan 2011 18:16:24 GMT

Has it ever worked?

Do you know if the machine you are connecting from can connect via serial to something else?

Have you tried to restart/reboot/reseat controller and see if anything happens via the serial interface?

Re: MSA2000 Cannot contact Web or CLI

Matt_HS — Wed, 26 Jan 2011 19:00:45 GMT

Hi, no I have never connected, only now becoming pressing as looking to configure!

Re: MSA2000 Cannot contact Web or CLI

Johan Guldmyr — Wed, 26 Jan 2011 19:04:58 GMT

Ok.

The lights on the back that are on - any error lights? Maybe you can try the controller in the other slot?

Have you contacted hp support?

Re: MSA2000 Cannot contact Web or CLI

Matt_HS — Fri, 28 Jan 2011 22:02:30 GMT

No error lights.
Good shout about tring controller in the other slot.
I'mm in touch with HP, but so far just the basics already gleaned from forums and from googling the issue.
It now appears I have connected via Hyper terminal ans set network-paramterers as it states "Success: Command completed successfully - Network parameters were changed. However, I cannot ping the address I have set. I will try rebooting.

Re: MSA2000 Cannot contact Web or CLI

Johan Guldmyr — Sat, 29 Jan 2011 07:14:11 GMT

How are you connecting to the MSA controller? By a laptop or through a switch? Maybe the problem is on one of them.

Re: MSA2000 Cannot contact Web or CLI

Matt_HS — Sat, 29 Jan 2011 11:48:21 GMT

The good news is I have connected.
After installing HyperTerminal through windows (was previously using a downloaded version as didn't have server disks to install) I was able to connect and receive a prompt.
Tried to set the ip address and was told "command completed successfully - network parameters changed". However, this was not the case as I was setting for a non present Controller A as opposed to my Controller B. Seems strange that I wouldn't get an error message if there is no A present.
Anyway, using show network-parameters, I got the following:

Network Parameters Controller A
-------------------------------
IP Address: Not Present
Gateway: Not Present
Subnet Mask: Not Present
MAC Address: Not Present
Addressing Mode: Not Present

Network Parameters Controller B
-------------------------------
IP Address: 10.0.15.153
Gateway: 10.0.0.1
Subnet Mask: 255.255.0.0
MAC Address: 00:C0:FF:DA:C7:83
Addressing Mode: Manual

Strange thing is the address for Controller B. Where did that come from? States Manual.

Anyway, from here I reassigned to my preferred address, could ping and connect via the web interface.

I'm now moving on to look to configure correctly for VMWare and will post in another thread for this.

Ultimately, my problem was 1) HyperTerminal program & 2) Controller A attempting to be configured instead of B and 3)The question of where the manual address for B had come from - still a mystery.

Thank you for the replies

Matt

Re: MSA2000 Cannot contact Web or CLI

Johan Guldmyr — Sat, 29 Jan 2011 12:22:42 GMT

Good work matt !
Was it brand new? Maybe your reseller/supplier tested it before sending it to you. Or maybe a mistake from factory.

It's possible to close threads when they've been resolved.

Re: MSA2000 Cannot contact Web or CLI

Matt_HS — Sat, 29 Jan 2011 12:35:16 GMT

Johan,

I think you're right with regards to the reseller testing or setting the address!

Anyway, now on to the configuring!

Thanks again for your input, much appreciated,

Matt

Re: MSA2000 Cannot contact Web or CLI

Matt_HS — Sat, 29 Jan 2011 12:36:57 GMT

The solutions / issues have been detailed in earlier posts.