topic Re: EVA4440: Eva NVRAM Uptime invalid in HPE EVA Storage

EVA4440: Eva NVRAM Uptime invalid

sam bell — Mon, 19 Sep 2011 09:23:05 GMT

Hi,

since about two weeks controller 2 of our EVA 4400 (XCS 10) logs the following error message:

Eva NVRAM Uptime invalid

Actually this is logged once every second, thus generating a large amount of messages in the controller event log and windows event log. In addition this seems to cause the postgres DB on the command view appliance to consume much CPU load (because of the high amount of messages being logged).

I've already opended a case on this - but if anyone has an idea it would be appreciated!

Thanks

Re: EVA4440: Eva NVRAM Uptime invalid

Johan Guldmyr — Mon, 19 Sep 2011 09:29:39 GMT

Hi, are you on CV 9.4?

Does it say what the uptime is?

Have you restarted the controller?

Nothing changed 2 weeks ago?

Re: EVA4440: Eva NVRAM Uptime invalid

sam bell — Mon, 19 Sep 2011 09:34:08 GMT

Hi,

CV is 9.4, no change was made (at least I am not aware of any changes except the XCS 10 Upgrade on Aug 19th), haven't tried a restart yet (would rather wait for maintenance in a month...).

I can't see where the uptime is displayed in CV, do you know where to look for this?

Re: EVA4440: Eva NVRAM Uptime invalid

Johan Guldmyr — Mon, 19 Sep 2011 09:37:12 GMT

Hey, no I do not know where to see it if it's not in the event itself. Maybe it's in the configuration dump somewhere? Or the WOCP?

I hope you do not see any events like "discarded events" or whatever it's called when there's so many events coming in.

Re: EVA4440: Eva NVRAM Uptime invalid

sam bell — Mon, 19 Sep 2011 09:46:10 GMT

Unfortunately I don't see any information about the uptime, neither in the logfile dump nor in WOCP or CV. I'll wait for the HP techs getting back to me then. Thanks!

Re: EVA4440: Eva NVRAM Uptime invalid

sam bell — Mon, 26 Sep 2011 11:00:19 GMT

HP adviced to reboot and reseat the controllers - unfortunately this only helped for some hours and then the error came back! Regarding to HP the error is not known at the moment...

Re: EVA4440: Eva NVRAM Uptime invalid

Johan Guldmyr — Mon, 26 Sep 2011 11:34:15 GMT

Reseat!?

As in take them out and put them back in?

Re: EVA4440: Eva NVRAM Uptime invalid

sam bell — Mon, 26 Sep 2011 12:51:51 GMT

Yes, exactly! The reboot didn't work anyway...controller didn't came up after the reboot. Then, after the reseat it came up with "Soft diagnostic failure" and only after another reboot everything was fine. At least for some hours...

Re: EVA4440: Eva NVRAM Uptime invalid

Johan Guldmyr — Mon, 26 Sep 2011 17:33:44 GMT

Wow ok.

Did you hear what NVRAM this is referring to? Is it on something inside the controller?
Is it where the code/firmware is stored?

There is a card on the riser module inside the controller shelf. It holds serial number and WWN and some more stuff. From what I found it doesn't keep uptime but maybe that's just not in my documentation.

Re: EVA4440: Eva NVRAM Uptime invalid

sam bell — Tue, 27 Sep 2011 09:09:39 GMT

HP will send a replacement controller. Once I have replaced the controller I will have a look at it and search for numbers from the logfiles.

Re: EVA4440: Eva NVRAM Uptime invalid

sam bell — Tue, 27 Sep 2011 09:57:11 GMT

Just reviewed the case again and read that we should first try with the new controller but that most probably the riser board in the Controller shelf is the issue. Do you know whether this riser module is hot pluggable as well?

/edit: Looks like to be this...

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=3664763&prodTypeId=12169&prodSeriesId=3664763&objectID=c01507136

Re: EVA4440: Eva NVRAM Uptime invalid

Johan Guldmyr — Tue, 27 Sep 2011 10:00:04 GMT

Sadly no, you need to power off the whole EVA and remove the enclosure.

Re: EVA4440: Eva NVRAM Uptime invalid

sam bell — Thu, 29 Sep 2011 09:35:14 GMT

I've replaced controller 2 yesterday evening and so far everything is running fine. Will keep an eye on this for the next few days...

Re: EVA4440: Eva NVRAM Uptime invalid

Johan Guldmyr — Thu, 29 Sep 2011 09:36:24 GMT

Great stuffs.