topic Re: EVA Tools Checker Utility in HPE EVA Storage

EVA Tools Checker Utility

cpat3122 — Tue, 11 Dec 2012 21:56:16 GMT

Hello fellow tech's,

I am a contractor and have been assigned task to resolve 'Phone-Home' feature on EVA. I am looking for 'EVA Tools Checker Utility' for diagnosis. Currently running following:

Win 2003 Sever

CV EVA v9.1.0.17

HP WEBES 6.1

WEBES 5.6 Update 2.0

OSEM v1.4.8A

HP Insight Remote Support vA.05.50

HP Insight Management Agents v7.91.0.0

Following services are disabled: 'Wccproxy' & 'DESTA_Service' (they have to be running. I know that)

SIM/RSM Trust Relationships = (there no installed security certificates)

Application Trust Relationships = (installed security cert. 'HPEVA_SMIS_Provider')

Capture System Information = (no capture selected information is selected)

Any suggestion, documentation link, or are able to point in the right direction to get 'Phone-Home' feature working.

Thanks'

Craig

Re: EVA Tools Checker Utility

Torsten. — Wed, 12 Dec 2012 06:40:34 GMT

These both tools need to run. Maybe WEBES is out of date? Need to check that.

But why not upgrading to insight remote support 7.0.5?

Re: EVA Tools Checker Utility

cpat3122 — Wed, 12 Dec 2012 16:49:01 GMT

Thank's Torsten.

I would love to upgrade to remote support 7.0.5 but, I have to submint 15 diffrent ruquest to multiple dept. for upgrade approval.

I will try your suggestion 'WEBES' out of date. All I have to do is find the final veriosn of WEBES on HP site.

Will update you on what I find. Thanks'

Re: EVA Tools Checker Utility

Torsten. — Wed, 12 Dec 2012 16:55:36 GMT

ASAIR Insight RS version 5.7 has Webes 6.2, your version looks very old? What Insight RS version do you have?

Re: EVA Tools Checker Utility

cpat3122 — Wed, 12 Dec 2012 18:46:38 GMT

This is what I have:
HP Remote Support Client version 05.40.18
HP Insight Management Agents version 7.91.0.0
HP Insight Remote Support version A.05.50
HP Insight Software version 3.10
HP Insight Software Advisor version 3.10
HP Proliant Remote Monitor Service Version 5.11.3.0
HP Proliant Integrated Management Log Viewer version 5.13.0.0
HP Remote Support Configuration Collector version 05.40.18.025
HP System Management Homepage version 3.0.0

Re: EVA Tools Checker Utility

Torsten. — Wed, 12 Dec 2012 19:17:35 GMT

Outdated since a long time!

You can try to update to 5.7 or 5.8 via version control. Versions 5.x are no longer on the web, there is only the newest version 7.0.5:

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=REMOTESUPPORT

Get the manuals too for install instructions!

Remember, you will need windows 2008 on the management server!

Re: EVA Tools Checker Utility

cpat3122 — Wed, 12 Dec 2012 20:24:45 GMT

Thanks'

I am pretty sure Version Control is not working. Who ever installed / configured the system is long gone.

HP System Mangement HomePage times out loading data and under Webapps all integrated Agents are grey.

HomePage Log reads "Major: UI Timout (limit: 20sec)" also "Warning: UI Webapps Loading timeout 20sec".

Only option I think I have is to upgrade to 5.7 since company will not allow Win OS upgrade. The current system is running Win 2003 sever SP2.