topic Re: P6350 Command View 10.2 Install problem in HPE EVA Storage

P6350 Command View 10.2 Install problem

Mc20piece — Thu, 13 Dec 2012 05:14:09 GMT

The Command view install stopped responding during my first attempt to install it. After killing the install and rebooting I tried restarting install and got the error below. This is a fresh install on the server and I have manually removed all traces of the failed install of CV as well as anything I could find for SMI-S. Any ideas?

Re: P6350 Command View 10.2 Install problem

hutcjnson — Thu, 24 Oct 2013 12:48:01 GMT

Hi,

Did you manage to resolve this as I'm having the same problem?

Thanks

Re: P6350 Command View 10.2 Install problem

laky18 — Fri, 25 Oct 2013 13:20:20 GMT

hi, I have the same problem. On EVA4400 I was upgrading CV from 9.2 to 10.3.

I have uninstalled 9.2 first, then try to install 10.3 but this error occured. Also tried restart machine, delete old CV folders, checked installed programs, registries . . nothing relevant in there (regarding SMI-S).

I would like to find out which software also use SMI-S so I can try to uninstall it. So far I din't find any.

Thanks for any help.

Re: P6350 Command View 10.2 Install problem

Torsten. — Fri, 25 Oct 2013 13:11:09 GMT

If you don't need SMI-S, consider to deselect the item.

Re: P6350 Command View 10.2 Install problem

Mc20piece — Fri, 25 Oct 2013 13:17:00 GMT

Yeah I did I called HP and worked with them on and we were able to resolve. I can't remember the fix for the life of me sorry guys. It was something simple though.

I'll try to dig through some emails.

Re: P6350 Command View 10.2 Install problem

laky18 — Fri, 25 Oct 2013 13:18:44 GMT

thanks for reply Torsten, but I did not get in to that install step.

This error ocuured at the start of installation (while installation checking system).

Regarding that error I think that there is another program that is using SMI-S - solution could be find this program (don't know how ) or delete some files/registry..

Re: P6350 Command View 10.2 Install problem

Torsten. — Fri, 25 Oct 2013 13:35:47 GMT

Sometimes there is CommandView TL or EVA replication manager installed - is it?

You could check

netstat -ao

and search for ports 5988 and 5988.

If you find a PID related to these ports, start taskmgr, enable the PID column for prozesses and check "who" is using the port.

Anything in

C:\Program Files\Hewlett-Packard\SMI-S ?

Re: P6350 Command View 10.2 Install problem

laky18 — Thu, 14 Nov 2013 13:33:56 GMT

problem solved. I downloaded same old version CV 9.2. Installed it (with no problems), restarted mgmt server. Then uninstall it, restarted mgmt server.

After that CV 10.3 was installed flawlessly :)

Re: P6350 Command View 10.2 Install problem

Torsten. — Thu, 14 Nov 2013 13:43:13 GMT

Did you uninstall CV 9.2 before your first try? Or did you just start the new installation of 10.x with 9.2 still installed?

Re: P6350 Command View 10.2 Install problem

laky18 — Thu, 14 Nov 2013 15:40:14 GMT

yes of course, in third post I wrote that.

I assume there was some registry problem.