topic Re: Command View EVA v9.4 always fails to install (no admin rights...) in HPE EVA Storage

Command View EVA v9.4 always fails to install (no admin rights...)

Bernd_Mueller_MCL — Wed, 29 Jun 2011 13:29:11 GMT

Hi folks,

I`m trying to install Command View EVA v9.4 but it always fails to install with the error message:

Suite Installer
The current user does not have administrator privileges. Only a user with administrator privileges can run the Installation.

Of course I use the local machine administator user (tried domain admin also) for installation and use "run as administrator" for installer execution.
Tried Server 2008 R1, 2008 R2, both physical and virtual, all fresh Win Installations...
Tried both English and German localization Windows 2008 R2
No success @ all...

Anyone else the same problem?

Have a nice day

Bernd

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Trab — Wed, 29 Jun 2011 21:20:57 GMT

Same issue.. HP what's up?

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Johan Guldmyr — Thu, 30 Jun 2011 04:55:49 GMT

Is it the same even if you try to create that Windows local user group before the install?

The groups are called: HP Storage Admins and HP Storage Users.

Re: Command View EVA v9.4 always fails to install (no admin rights...)

JBMORE — Thu, 30 Jun 2011 12:56:00 GMT

Same message here. 2 x Windows 2008 64BIT. Have upgraded many CV versions on these boxes in the past. my ID is in HP Storage Admins as well as local administrators. This looks like its a major issue since 3 people have gotten so far (CV9.4 has not been out that long). If I get anything from support I will post it here.

Re: Command View EVA v9.4 always fails to install (no admin rights...)

JBMORE — Thu, 30 Jun 2011 13:03:24 GMT

Just put my ID into local admins directly. I was getting rights via domain admins. This seemed to fix the issue eventhough I should have been a local admin reguardless.

Hopefully putting logon ID directly into local admins is a fix for the other 2 posters.

John

Re: Command View EVA v9.4 always fails to install (no admin rights...)

CLEB — Thu, 30 Jun 2011 20:05:37 GMT

I've always had to use the local administrator account for upgrades. Even though my user is both in Storage Admins and a Domain Admin.

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Bernd_Mueller_MCL — Fri, 01 Jul 2011 06:47:19 GMT

@JBMORE & @CLEB: Creating the Groups "HP Storage Admins" and "HP Storage Users" before Installation does not help at all. I used the local machine Administrator account for installation, and this account was added to the group "HP Storage Admins" (got the same error using Domain Admin)

I think its an "Hardcoded" error in Installation binaries.

Is anyone out there, successfully installed CV 9.4?

Thank You!

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Andy_R — Fri, 01 Jul 2011 13:44:22 GMT

I got the same error on a DL380 G5 running Win2008R2 and CV9.3 and on a virtual machine with a fresh Win2008 x64 and no additional software installed.

User account is a local administrator on both machines.

Re: Command View EVA v9.4 always fails to install (no admin rights...)

CLEB — Mon, 04 Jul 2011 08:48:58 GMT

Yes I've installed it on both of my CV servers.

Logged in as local administrator and ran the package. It removed the previous version and then installed 9.4

I have had problems in the past installing new versions of CV but this version didn't cause me any issues.

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Ruben Renders — Mon, 04 Jul 2011 12:16:07 GMT

Have you tried to uninstall the existing HP Command View Suite and start a fresh installation of the software?

It's advised to reboot the server between the uninstall and the install.

Let me know your findings

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Henry A.C. Jansen — Mon, 04 Jul 2011 13:40:56 GMT

I had the same problem installing 9.4 on a freshly installed server... rightmouseclick - run as administrator didn't help.. creating a local user and putting it in the local admin group solved my issue..

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Patrick Terlisten — Tue, 05 Jul 2011 10:35:48 GMT

Hello,

if you have a non-englisch windows installation, be sure that you have a local group called "Administrators". Put the user, with which you're trying to install CV, into this group and also into your local admin group. It seems that the CV setup is searching for a local user group called "Administrators", and if this group doesn't exist, it will end with an error.

Regards,

Patrick

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Johan Guldmyr — Tue, 05 Jul 2011 10:37:28 GMT

Maybe you also have to change the language / system locale to English?

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Andy_R — Tue, 05 Jul 2011 12:46:53 GMT

Thanks Patrick, your hint helped with my installation.

The setup uninstalled CV9.3 and installed CV9.4 after I created the "Administrators" group and added the user to it.

During the setup I encountered another error:

The solution for this problem was:

- Uninstall CV

- Uninstall HP Remote Management Service

- remove all remaining files and registry keys

- reinstall Command View

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Johan Guldmyr — Wed, 06 Jul 2011 04:56:51 GMT

Hey Andy, did you keep a list of which registry entries you got rid of?

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Andy_R — Wed, 06 Jul 2011 06:32:52 GMT

Hi Johan,

I used the list I found on this website:

http://www.amrila.com/probleme-bei-installation-hp-command-view-9-3/

check for the following entries under

HKEY LOCAL MACHINE -> SOFTWARE -> Hewlett-Packard and

HKEY LOCAL MACHINE -> SOFTWARE –> Wow6432Node (64bit only)

command view
HpOvLic
ccbgn
CxwsCimom
hp Storageworks SMI-S
EVA_Provider
EVA Performance Monitor
EVAPerf

HKEY LOCAL MACHINE -> SYSTEM -> CurrentControlSet –> Services

HP RSM Server
HP RSM Database

Delete Files:

C:\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV
C:\Program Files\Hewlett-Packard\COMMON_CCBGN
C:\Program Files\Zero G Registry (hidden folder, used by other software too)
C:\Program Files\Common Files\Hewlett-Packard\HPOvLIC
C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config

Hope this helps.

Regards,

Andy

Re: Command View EVA v9.4 always fails to install (no admin rights...)

CLEB — Wed, 06 Jul 2011 07:41:09 GMT

Also it only works on English or Japanese language versions

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Andy_R — Wed, 06 Jul 2011 07:45:04 GMT

@CLEB wrote:
Also it only works on English or Japanese language versions

This is not true. I used a german version. Although it is not supported, it still works.

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Patrick Terlisten — Wed, 06 Jul 2011 08:52:58 GMT

Sure, "not supported" doesn't mean "isn't working". But you should try to use only english installations for CV.

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Bernd_Mueller_MCL — Tue, 19 Jul 2011 15:02:40 GMT

I´ve fond the solution myself....

in a NOT English OS you have to create a local security group "Administrators" and put the install-user in this group. (In a German OS the group "Administrators" is called "Administratoren" and the (not very clever) coder hasn`t used the system variable "administrators" to check install-user rights, but the actual group name....)

After this little change the Installation will work!