EVA 6400 BOOT ERROR

foolycooly — Thu, 10 Nov 2022 05:20:34 GMT

I have one EVA 6400 that won't boot properly. I've connected to the MFG port and recieved the following. Any suggestions for a solution?

Build configuration information :

Baselevel ID      : CR2094
Baselevel Date    : 01/24/12 00:05:31
Image built by    : formal
Software Version : 10100000
Build Environment : delp

IGNORE_PFG_COOKIE_CONTENTS = 00000000
IGNORE_PFG_COOKIE = 49500000
IGNORE_PFG_DELAY = 00000000
pfg_flag = 00000000
delay_seconds = 00000000
DBAT0 08000fff 08000002
DBAT1 10001fff 10000002
DBAT2 20003fff 20000002
DBAT3 40007fff 40000002
DBAT4 f8000007 f8000002
DBAT5 80007fff 80000000
DBAT6 00000000 00000000
DBAT7 fc0007ff fc00002a
Controller WWID is 5005-08B4-000C-C9BA
Controller SN is ~~confidential info erased~~
Controller Board Revision is B (2)
DebugFlags are 0x
PrintFlags are ffffx
Baselevel: CR2094delp (24-Jan-12 00:05:31)

?
SYS_get_IA: Index: 16(SPRITE), From: CARD
Image 16 at addr:0xfd400000 header FAILED EDC:45x!!
SYS_get_IA: Index: 02(OCP*), From: CARD
SYS_get_IA: Index: 06(SDC*), From: CARD
**** GLUE versions: 802
SYS_get_IA: Index: 15(Glue*), From: CARD
++S_irsa->do_print = 1 PC = 24dc20x
FM(tp)--Premature termination entry, type = 2. S_irsa->termination_rdy = 1.
FM(tp)--Premature termination tt = 0x8000. tc = 0x8302206c, sa = 0x6552b0
FM(tp)--Premature termination pc = 0x171440. ec = 0x196, mcsr = 0xdeaddead
Stack entry [0.] back chain = 006531CC link register = 00171410
Stack entry [1.] back chain = 0065321C link register = 0000959C
Stack entry [2.] back chain = 006532FC link register = 00006350
Stack entry [3.] back chain = 0065335C link register = 000001F0
FM(tp)--Premature termination preparation initiated
FM(tp)--fm_hs_check_lte_edc, LTEB rev: 249. at FE274800 [-1.] edc valid
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE204600 [0.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE208E00 [1.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE20D600 [2.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE211E00 [3.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE216600 [4.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE21AE00 [5.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE21F600 [6.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE223E00 [7.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE228600 [8.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE22CE00 [9.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE231600 [10.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE235E00 [11.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE23A600 [12.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE23EE00 [13.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE243600 [14.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE247E00 [15.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE24C600 [16.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE250E00 [17.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE255600 [18.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE259E00 [19.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE25E600 [20.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE262E00 [21.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE267600 [22.]
FM(tp)*--fm_hs_check_lte_edc, LTEB rev unknown (0.) at FE26BE00 [23.]
FM(tp)--fm_hs_process_lte--Storage System resync not in progress
FM(tp)--fm_hs_process_lte--FM_tps_get()=FM_TP_STATE_INITIATED
FM(tp)--fm_hs_process_lte--In Process Data
FM(tp)--fm_hs_process_lte--Termination Code = 0x8302206c,
FM(tp)--fm_hs_process_lte--Trap Type         = 0x00008000,
FM(tp)--fm_hs_process_lte--Exception Vector = 0x00000196,
FM(tp)--fm_hs_process_lte--Program Counter   = 0x00171440,
FM(tp)--fm_hs_process_lte--PTO               = 0x00000000,
FM(tp)--fm_hs_process_lte--Glue Reset Input = 0x00000000,
FM(tp)--fm_hs_process_lte--Glue Reset Disable= 0x00000000,
FM(tp)--fm_hs_process_lte, LTE in NV is good
FM(tp)*--fm_hs_process_lte, status: 10. good_entries: 0. index: 0.
FM(tp)--fm_hs_process_lte, MRU ltesp->ltea[0.].u.data.ltei.lter.seq = 0.,
ltesp->ltea[0.].u.data.ltei.lter.termination_event.u.code = 8302206C
FM(tp)--fm_hs_process_lte, good_entries: 1. S_fm.mru_index: 0.
FM(tp)--fm_hs_process_lte, S_fm.flags.all_ltes_used 0
FM(tp)*--fm_hs_process_lte, Minimal Participation set by Termination Code: 0x8302206c
FM(tp)--Glue Minor Revision: 0.(00), Major Revision: 0.(00)
FM(tp)--*** Program Exception (FM_TRAP_TYPE_USER): 8302206c

FM(tp)--Controller Operation Terminated:
FM(tp)-- Uptime: 177931305.
FM(tp)-- Termination Time: '17-NOV-1858 00:00:24'
FM(tp)-- TerminationCode:8302206C PC:00171440 Baselevel:'CR2094'
FM(tp)-- Env:'delp', DebugFlags:0x0, PrintFlags:0xFFFF
FM(tp)-- Software Version: '10100000', Image Type: 'PRODUCT'
FM(tp)-- Model: 'HSV400', Mode: 'Secondary'
FM(tp)-- Process: 'unknown'
FM(tp)-- TP[0.]: 00000800 TP[1.]: 00198034
FM(tp)-- TP[2.]: 00000007 TP[3.]: 0000000A
FM(tp)-- TP[4.]: 070A0110 TP[5.]: 007A092C
FM(tp)-- TP[6.]: C0000000 TP[7.]: 00000000
FM(tp)-- TP[8.]: 00000000 TP[9.]: 00000000
FM(tp)-- TP[10.]: 00000043 TP[11.]: 00000000
FM(tp)-- Stack information:
++S_irsa->do_print = 2 PC = 22cb28x
Stack depth = 4. Initial stack pointer = 006531CC
Stack entry [0.] back chain = 0065321C link register = 00171440
Stack entry [1.] back chain = 006532FC link register = 0000959C
Stack entry [2.] back chain = 0065335C link register = 00006350
Stack entry [3.] back chain = 00000000 link register = 000001F0
S_irsa->do_print-- = 1 PC = 22cc24x
FM(tp)-- Exception save area information at 0x006552B0:
R0:   00000000 R1:   006531CC R2:   00542370 R3:   285AA961
R4:   00000000 R5:   00000000 R6:   285AA961 R7:   00000000
R8:   00000014 R9:   00000044 R10: 0000005C R11: 0000005C
R12: 0000005C R13: 0062DFF0 R14: 00000000 R15: 00620000
R16: 00000000 R17: 00000000 R18: 00000000 R19: 0065331C
R20: 00000000 R21: 10D69E2F R22: FE2A00E4 R23: 0067A1C4
R24: 00000030 R25: 0079F59C R26: 0079F380 R27: 007A092C
R28: 01EACFE0 R29: 1FFF0000 R30: 00000000 R31: 00659370
SRR0: 00171440 SRR1: 00020030 CR:   20000400 XER: 00000000
na1: 00000000 CTR: 00000000 LR:   00171430 Ecde: 00000196
Opt1: DEADDEAD Opt2: DEADDEAD na2: DEADDEAD na3: DEADDEAD
FM(tp)--Termination operations completed, not restarting
FM(tp)--safe_exit = 1. (00000001)
FM(tp)--Entering fm_fatal_crash.

The processor on this controller doesn't understand dbg_map_dbat2()

       EXEC_ONLY monitor for the Classic PowerPC Enterprise Controller
                        Version 01.09

Copyright (c) 2001-2011, Hewlett-Packard Company

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Re: EVA 6400 BOOT ERROR

NKP — Tue, 24 Apr 2018 14:55:28 GMT

The Termination code - 8302206c indicates hardware fault (OCP displays TC:8302206c). Contact HPE support to replace the controller.

Termination Code: 8302206c

Severity: Critical - failure or failure imminent. DOG non-fault tolerant hard error.

Re: EVA 6400 BOOT ERROR

Keith-B — Tue, 24 Apr 2018 15:07:22 GMT

Just another observation, I note from your details that your array is operating at XCS 10100000. This is a very old Array Controller Software version and is no longer supported within the HPE labs. Current version is XCS 11300000 and upgrade to this version is highly recommended once all appropriate checking of dependancies has been completed.

Re: EVA 6400 BOOT ERROR

vibeesh1 — Wed, 25 Apr 2018 01:00:04 GMT

Hello

TE:0x8302206c indicates an issue with the EVA controller COmponent while it try to do the Test Element. If you set the Debug and print Flag (can raise a case with HPE and willl collect the information) and capture the Booting, we could have able to find at what stage it is getting the error.

I had tan issue recently for the same model which indicated an issue with Memory in the Boot Log. In EVA 6400 , DIMM is not an orderable part , so had to proceed with Controller itself

Since it is H/W error, recommendation would be to repalce the controller itself.

Thanks!
Vi

Re: EVA 6400 BOOT ERROR

bennyb — Wed, 09 Nov 2022 17:20:47 GMT

We just repaired this same issue for a customer by replacing the controller with a fully working unit from our spares stock.

topic EVA 6400 BOOT ERROR in HPE EVA Storage

EVA 6400 BOOT ERROR

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