topic Re: IE showing white page while loading HP P6000 Command View in HPE EVA Storage

IE showing white page while loading HP P6000 Command View

Systems_ET — Thu, 16 Sep 2021 08:45:23 GMT

Hi All,

I am getting a white screen while trying to load HP P6000 Command View using the IE browser.
I am able to log in and able to view the details under Storage Network but when I click on the Enclosure or Vdisks or hosts nothing is displayed on the right-hand side.
I tried with the possible troubleshooting by changing IE settings and nothing really worked
Can someone help me with this?

Thank you

Re: IE showing white page while loading HP P6000 Command View

tapelibraryfixr — Wed, 15 Sep 2021 19:41:55 GMT

have you tried "Compatibility View" ?

Re: IE showing white page while loading HP P6000 Command View

Systems_ET — Thu, 16 Sep 2021 04:00:15 GMT

Hi Support,

Without compatibility view, we are not able to log in.
With compatibility view, we can log in but shows everything blank.

After logging in, we are able to see everything on the left pane.
But if we select anything there, the right pane shows blank.

Browser : IE 10.0.9200.17609
Java : Version 8 Update 181 (build 1.8.0_181-b13)

Thank you,
System Support

Re: IE showing white page while loading HP P6000 Command View

sbhat09 — Thu, 16 Sep 2021 07:11:00 GMT

Hello @Systems_ET,

That looks like an issue with the browser. Can you please try an alternate browser or another version of IE?

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

Re: IE showing white page while loading HP P6000 Command View

Systems_ET — Thu, 16 Sep 2021 11:32:39 GMT

Hello

Srinivas Bhat,

We are getting an error like the below while clicking on the options on the left-hand side,
""""
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)
Timestamp: Thu, 16 Sep 2021 11:12:38 UTC

Message: Permission denied
Line: 6
Char: 3
Code: 0
URI: https://localhost:2372/RootPropArrays?guid=wnHfAUce%2BT4%2BskllQnhy0nJahIsQr6HIxZ40%2FJm71oc%3D&sessionId=6BAFDA9C-7C44-702B-5346-EE4E5AC37453&xfws=https%3A%2F%2Flocalhost%3A2374%2F
"""""

Thank you,

Re: IE showing white page while loading HP P6000 Command View

sbhat09 — Thu, 16 Sep 2021 16:23:06 GMT

Hello @Systems_ET,

Can you please post the complete screenshot (mask if there is any confidential info)?

Regards,
Srinivas Bhat

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Re: IE showing white page while loading HP P6000 Command View

Systems_ET — Thu, 16 Sep 2021 17:01:04 GMT

Hi Srinivas Bhat,

How can we paste/upload images inside this?

Thank you,

Re: IE showing white page while loading HP P6000 Command View

sbhat09 — Fri, 17 Sep 2021 03:43:33 GMT

Hello @Systems_ET,

Save the image locally on your system.
While you are drafting a post, click on the camera icon.

Click on choose file

Browse to the location where saved the file on your system.
Select the file and click on open.
On the next page, click on 'DONE'.
You will the image as a part of your post.

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

Re: IE showing white page while loading HP P6000 Command View

Systems_ET — Fri, 17 Sep 2021 03:54:06 GMT

Hi Srinivas Bhat,

Thank you for the update.
Please find the screenshot below,

EVA Command View Browser Error

Thank you,

Re: IE showing white page while loading HP P6000 Command View

sbhat09 — Fri, 17 Sep 2021 14:48:10 GMT

Hello @Systems_ET,

What is the user id you logged in with (only tell me user group)? does it have admin rights? when was the last time it worked fine?

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.

Re: IE showing white page while loading HP P6000 Command View

Systems_ET — Fri, 17 Sep 2021 15:38:40 GMT

Hi Srinivas Bhat,

We are using with domain administrator and also with another admin user.
Both the users are members of Administrators, HP Storage Admins, and HP Storage Users.
Should we add these users to any other groups?
Last time we were able to login successfully was one month back.

Thank you,
System Support

Re: IE showing white page while loading HP P6000 Command View

Systems_ET — Fri, 24 Sep 2021 11:38:06 GMT

Hi @sbhat09 ,

Could you please let us know if you have received our previous reply?

Thank you,

Re: IE showing white page while loading HP P6000 Command View

sbhat09 — Fri, 24 Sep 2021 12:32:41 GMT

Hello @Systems_ET,

Sorry for the delayed response. I had received your response outside my working hours followed by weekend.

If you were able to login successfully with the same user before with the exact same settings, but it is not working now, is strange. To address this, it requires log analysis and deep insight into the problem. So I recommand you to contact HPE support.

The important point what I can tell is, 'Domain users will not have access outside the domain'. So, the system resource you are accessing must be part of the same domain the user id belongs to. Hope the domain settings were not changes after you had successfully logged in before.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.

Re: IE showing white page while loading HP P6000 Command View

Systems_ET — Sat, 25 Sep 2021 05:22:49 GMT

Hello Srinivas,

Thank you for the update.
Recently we have changed the domain admin password but we are able to login to the EVA Command view using the new password but facing this issue.
Should we have to change or modify any of the EVA configurations with the new domain password?

Thank you,

Re: IE showing white page while loading HP P6000 Command View

sbhat09 — Mon, 27 Sep 2021 05:31:26 GMT

Hello @Systems_ET,

There seems to be something wrong with the user rights. To investigate further, it requires deeper insight into the problem and logs analysis. So I recommend you to contact HPE support.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.