topic Re: CommandView 1.40 Install fails in HPE EVA Storage

CommandView 1.40 Install fails

Suzi Fischman — Fri, 14 Jun 2002 00:41:31 GMT

I need some help. I am trying to install CV 1.40 on an W2K workstation. When I try to install,I get a screen that tells me to remove the old version. I click OK, but it never removes the old version. So now I can't install the new release.
Can anyone help......

Re: CommandView 1.40 Install fails

Marino Meloni_1 — Fri, 14 Jun 2002 19:43:14 GMT

hi
try to remove it in this way:
start >>setting>>control panel>>add/remove programms
bye
marino

Re: CommandView 1.40 Install fails

Suzi Fischman — Fri, 14 Jun 2002 20:04:22 GMT

Thanks for your help but I already have tried going through the control panel. Thanks again for you reply.

Re: CommandView 1.40 Install fails

Vincent Fleming — Sat, 15 Jun 2002 11:21:34 GMT

Try removing the c:\sanmgr folder and all sub-folders and try again.

Good luck!

Re: CommandView 1.40 Install fails

Suzi Fischman — Mon, 17 Jun 2002 13:16:34 GMT

Thanks for your reply. I don't have a directory call sanmgr. What I think has happend, I have done a partial remove and that is whats cauing this to happen. I don't know how to get around this problem. Thanks for your help.

Re: CommandView 1.40 Install fails

Vincent Fleming — Mon, 17 Jun 2002 14:47:12 GMT

Hmm...

Check to make sure you have sp2 installed. If not, install it and try again. You may want to try to reinstall the SP anyway.

As far as I know, CV does not load anything in the Registry (I've been unable to find any references to Registry keys in the docs), but I would poke around the Registry anyway just to make sure. Remove anything that says "sanmgr" or "commandview", and try installing again.

Good luck!