topic Re: hpgate causing event viewer stop errors in Netservers

hpgate causing event viewer stop errors

Phil Margolies — Thu, 13 Dec 2001 00:00:40 GMT

I noticed the 3 event viewer stop errors below after the last time I rebooted our Exchange server. This is on an HP NetServer LH 3r.

Time: 6:28:57 AM
Event ID: 22
Source: hpgate

The description for Event ID ( 22 ) in Source ( hpgate ) could not be
found. It contains the following insertion string(s): , hpgate,
.Translated.

*************

Time: 6:28:57 AM
Event ID: 22
Source: hpgate

The description for Event ID ( 22 ) in Source ( hpgate ) could not be
found. It contains the following insertion string(s): , UP MPS 1.4 -
APIC platform, .Translated.

*************

Time: 6:42:39 AM
Event ID: 7026
Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load:
hpgate

*************

I did a search for "hpgate" in the registry and came up with this
location: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet\Enum\Root\LEGACY_HPGATE.
Is there something I can do to resolve this? TIA

-Phil

Re: hpgate causing event viewer stop errors

Chris Blumenshine — Thu, 13 Dec 2001 00:28:56 GMT

This is caused by a conflict with HPGATE.SYS and a new MS Security patch. I have attached the new driver that will resolve this issue. Simply overwrite the file in the %systemroot%\winnt\system32\drivers folder, then reboot.

Re: hpgate causing event viewer stop errors

Phil Margolies — Thu, 13 Dec 2001 13:58:32 GMT

Chris,
Could you post that attachment again or give me a link where I can download it? I keep getting this:

The URL you requested, /cm/components/FileAttachment/0,,0x955a039599eed5118ff40090279cd0f9,00.sys , does not exist or is not retrievable at this HP IT Resource Center Web site.

Thanks.

Re: hpgate causing event viewer stop errors

Chris Blumenshine — Thu, 13 Dec 2001 16:27:50 GMT

Here it is again. If it doesn't work this time, I'll email it to you if you post your email address. If not, call tech support at 970-635-1000 and ask for it. No link availble on the web for this patch as of yet.

Chris

Re: hpgate causing event viewer stop errors

Phil Margolies — Thu, 13 Dec 2001 19:46:10 GMT

Chris, thanks for the offer. Please email the file to

phil.margolies@tenethealth.com

-Phil

Re: hpgate causing event viewer stop errors

Marco Hogeveen — Thu, 20 Dec 2001 11:18:47 GMT

This fix is now available at:
http://www.hp.com/toptools/techsupport/patches.html

Marco.

Re: hpgate causing event viewer stop errors

StrongWilled — Mon, 16 Sep 2002 19:39:31 GMT

Hi Chris, and Phil,

I'm experiencing the same problems. Could you please send me the updated HPGate.sys?

torturedexistence@hotmail.com

Thanks

Re: hpgate causing event viewer stop errors

Greg Carlson — Mon, 16 Sep 2002 20:12:03 GMT

StrongWilled..

The link in the above post is still a valid link.. go there to download the fix.

Ciao,
Greg

Re: hpgate causing event viewer stop errors

tara houser — Mon, 23 Sep 2002 23:19:58 GMT

could i also receive this patch...
thouser@emailpcaudit.com

Re: hpgate causing event viewer stop errors

dana neisler — Fri, 27 Sep 2002 15:26:43 GMT

I followed the link that you posted that was supposed to contain the updated hpgate.sys. I see no mention of this file or issue on that page. Would you please post a better link or email me the file?

Thanks.

Re: hpgate causing event viewer stop errors

dana neisler — Fri, 27 Sep 2002 15:28:01 GMT

Sorry, forgot my email address:

dneisler at cpsinsurance.com

Re: hpgate causing event viewer stop errors

Terri Harris — Thu, 10 Oct 2002 22:13:47 GMT

This error has been corrected in the HP NetServer TopTool Agents version 5.51 and up (as of 10/21/02, 5.54 is current). The recommended procedure is to uninstall the Agents, then install the latest version from:
http://www.hp.com/toptools/download/server_agents.html

Note: Use the Uninstall menu option from START - PROGRAMS - HP NetServer Agents - Uninstall. Do not use the Control Panel ADD/REMOVE Software.

Questions? Email NetServer support at:

NetSrvTech_Support@hp.com

Re: hpgate causing event viewer stop errors

Bob Lindemann — Mon, 04 Nov 2002 20:21:13 GMT

I am having a problem also with the HPGATE.SYS, but I am on a Vectra VLi8, not a server. Just installed a series of Windows updates and Im sure it is due to the same reasons. Obviously, I do not want to install the HP top tools server agents, where can I just get the updated HPGATE.SYS? The event log message I am getting is "The description for Event ID ( 22 ) in Source ( HPGate ) could not be found. It contains the following insertion string(s): , PC Compatible Eisa/Isa HAL, .Translated."
TIA
*BOB*

Re: hpgate causing event viewer stop errors

John Krogh Martensen — Thu, 12 Jun 2003 08:50:37 GMT

Have the prob. with VLI8 machines, where can I finf the update ????

Re: hpgate causing event viewer stop errors

Alan Hitchings — Thu, 18 Sep 2003 17:30:51 GMT

I need some help on this I'm having ths above stated problem as well, but al the neato links are dead or point pretty much nowhere. Anyone still have the hpgate.sys that could e-mail it to me?

Thanks