topic Re: Problem With LC2000 in Netservers

Problem With LC2000

kokila — Wed, 06 Feb 2002 04:44:04 GMT

Hi ,
To our HP Netserver LC2000 we have replaced four 18.2GB Hot Swap Drives during the past one year.
This is a serious problem because it effects to our internal data.
Once we replaced any HDD drive after sometime both the indicators in the HDD start to blink continusly and it gets to malfunction.
Can any body advise me to overcome from this problem.

Thanks,
Kokila

Re: Problem With LC2000

Marco Hogeveen — Wed, 06 Feb 2002 07:35:34 GMT

Give your local HP responsecentre a call.
There's a service note to improve mass-storage reliability on several netservers, including the LC2000.
That invloves: harddisks, Harddisk Firmware, SCSI Cables and more.

Let them check up your server!

Marco.

Re: Problem With LC2000

Marino Meloni_1 — Wed, 06 Feb 2002 08:21:38 GMT

hi,
As Marco explain, there is several thinks to check to avoid your hdd fail.

Once you replace the failed disk, after a few seconds, you will see all the hdd parts of the raid which stast blinking, this is a normal operation part of the rebuild process, the data will be again mirored on the new hdd, after half an hour, when finished, all the hdd of the raid will stop blinking, and will be on line with raid redundant. If the rebuild didn't succeed, the hdd you put in the raid stay in fail status. In this case, or this hdd is bad, or there is a phisical or logica error on one of the other hdd part of the raid.
bye

marino

Re: Problem With LC2000

Fernando Abrantes — Wed, 05 Jun 2002 13:05:17 GMT

hi
see if you have the bad HPO3
firmware,you should repla??e
with HP04.
this is one possibility,you can see the firmware on the disk label,then if you can get the latest navigator
M 4.0.5 to do all the firmwares updated.

bye

Re: Problem With LC2000

Terri Harris — Wed, 05 Jun 2002 15:45:42 GMT

If you are running Windows you can install Instant TopTools and view the HP Event Log from within the Windows NOS:
To install Instant TopTools, go to the following web site:

http://www.hp.com/toptools/download/server_agents.html

Under other hp management tools, select: Instant TopTools 5.x (Eng.)

The downloaded exe file will launch an install wizard. Install and run the program.

The STATUS tab allows you to view the HP event log. The REPORT tab captures server configuration (can see the hard drive firmware versions here). Both the Report and Event Log can be saved as a file and emailed to Netserver support at:
NetSrvTech_Support@hp.com

You can also use Instant Support at:
http://instantsupport.hp.com/motivedocs/hpinstantsupport.html
which is a live chat with a technician...