topic Re: LC2000 memory issue in Netservers

LC2000 memory issue

Sam Gawthrop — Tue, 16 Oct 2001 14:44:41 GMT

We have a LC2000 P3/733 dual with a gig of ram. Randomly it will halt on reboot at the memory count/check. It never halts at the same location and is perfectly fine for a few days after a reboot. There seems to be no pattern to the failures, and we are pretty stumped.

Re: LC2000 memory issue

Theo Hill_1 — Tue, 16 Oct 2001 15:03:02 GMT

Are you up to date on the BIOS? What kind of memory is in the system? Have you ran Diags yet? Does it stop at the same point in the memory every time?

Re: LC2000 memory issue

Sam Gawthrop — Tue, 16 Oct 2001 15:05:35 GMT

This is a pretty critical server, so running diagnostics anytime soon is kinda out of the question. Which makes the problem a lot more vague...

Re: LC2000 memory issue

Theo Hill_1 — Tue, 16 Oct 2001 15:40:43 GMT

what kind of memory is in the system? Is it HP memory? Does it stop at the same point in the count?

Re: LC2000 memory issue

Sam Gawthrop — Tue, 16 Oct 2001 15:58:14 GMT

Yeah, the memory is HP brand (because they don't support it if you don't...) but no. It never stops on the same point, and we've been watching it just minimally and no patterns emerge (such as two or three specific points, or a region.)

Re: LC2000 memory issue

Diana Thompson — Tue, 16 Oct 2001 17:26:10 GMT

Next time it stops on the memory check, boot to the Nav and check the Hardware Event Log for any memory errors.

Diana

Re: LC2000 memory issue

Marino Meloni_1 — Tue, 16 Oct 2001 17:52:24 GMT

hy
if you suspect a memory failure, check in the hardware eventlog through navigator>netserver utilities>other utilities>event log wiewer
or install Instant Toptools that let you perform the operation on line.
you have to know that on netservers the memory is ECC so if there is problem on one location this error is corected and the action recorded in event log hardware, at the secon bit which fail on the same bank the server hang or crash.
so the first error can be traced in the log.
bye
marino

Re: LC2000 memory issue

Ben_16 — Thu, 25 Oct 2001 11:01:34 GMT

The Hardware eventlog can be just fine to find if this is indeed memory. It can be run inside the OS by installing Instant Toptools, NO reboot needed, nothing changed in the registry.

Install from
http://www.hp.com/toptools/download/server_agents.html

Scroll down, only install ITT.
If it halts during operation, can you ping the server? Can you move the mouse on the monitor?

Further, it could be other things....