topic Re: The system has rebooted from a ASR event. in HPE ProLiant Servers (ML,DL,SL)

The system has rebooted from a ASR event.

Aleksey Krivenya — Fri, 14 May 2010 09:53:49 GMT

HP ProLiant BL460c Server, HP BladeSystem c7000 Enclosure, Windows Server 2003 R2

Servers are restarting with ASR Reason.

Event log:

The system has rebooted from a Automatic Server Recovery (ASR) event.
User Action: Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.

But how can I determine it?

hp2

08.05.2010

2:54:24 NetFN 0x6, command 0x25 timed out , Source: hpqilo2
3:05:12 The previous system shutdown at 3:02:43 Ð½Ð° 08.05.2010 was unexpected.
...events
3:07:51 The system has rebooted from a Automatic Server Recovery (ASR) event.

10.05.2010

6:24:16 NetFN 0x4, command 0x2D timed out , Source: hpqilo2
6:24:16 Failed GET SENSOR READING, sensor 14, Source: hpqilo2
6:35:41 The previous system shutdown at 6:33:26 Ð½Ð° 10.05.2010 was unexpected.
...events
6:38:12 The system has rebooted from a Automatic Server Recovery (ASR) event.

hp3

07.04.2010

10:03:24 The previous system shutdown at 9:50:53 Ð½Ð° 07.04.2010 was unexpected.
...events
10:05:21 The system has rebooted from a Automatic Server Recovery (ASR) event.

12.04.2010

18:09:49 NetFN 0x6, command 0x22 timed out, Source: hpqilo2
18:21:27 The previous system shutdown at 18:18:00 Ð½Ð° 12.04.2010 was unexpected.
...events
18:23:57 The system has rebooted from a Automatic Server Recovery (ASR) event.

14.04.2010

10:32:28 NetFN 0x6, command 0x25 timed out , Source: hpqilo2
10:44:06 The previous system shutdown at 10:41:21 Ð½Ð° 14.04.2010 was unexpected.
...events
10:46:07 The system has rebooted from a Automatic Server Recovery (ASR) event.

11.05.2010

22:22:40 NetFN 0x6, command 0x22 timed out , Source: hpqilo2
22:34:17 The previous system shutdown at 22:31:28 Ð½Ð° 11.05.2010 was unexpected.
...events
22:36:32 The system has rebooted from a Automatic Server Recovery (ASR) event.

hp4

22.04.2010

15:52:40 NetFN 0x6, command 0x22 timed out, Source: hpqilo2
16:02:57 The previous system shutdown at 16:01:32 Ð½Ð° 22.04.2010 was unexpected.
...events
16:05:10 The system has rebooted from a Automatic Server Recovery (ASR) event.

24.04.2010

19:02:49 NetFN 0x6, command 0x22 timed out, Source: hpqilo2
19:13:03 The previous system shutdown at 19:10:49 Ð½Ð° 24.04.2010 was unexpected.
...events
19:15:06 The system has rebooted from a Automatic Server Recovery (ASR) event.

Re: The system has rebooted from a ASR event.

Jan Soska — Sat, 15 May 2010 06:15:53 GMT

Hello,
this could by known issue with ilo2 firmware and drivers.
Please update:
ILO2 firmware to latest v1.82:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1842750&prodNameId=3288156&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-fc5256d2bb88479890a2cb1cd3

ILO2 driver to latest v1.15:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1842750&prodNameId=3288156&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-3673c656eb7b47888630e39ec3

and ILO2 management controler driver to latest v1.13:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1842750&prodNameId=3288156&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-72257800030e47b1b21e4f6289

This should help, if yes please assign points :).

Jan

Re: The system has rebooted from a ASR event.

gregersenj — Sun, 16 May 2010 10:16:13 GMT

Check the IML.

ASR occour when the system managemnt driver is inresponcive, or when there's a HW failure, that require a reboot, to disable or recover.

BR
/jag

Re: The system has rebooted from a ASR event.

gregersenj — Sun, 16 May 2010 10:32:38 GMT

And the IML is where it's logged.
You can read the IML through the ILo.

if the System management driver is inresponsive, ei due to a BSOD, the server will AR and log the stop code (First line only).

BR
/jag

Re: The system has rebooted from a ASR event.

Terry Hutchings — Mon, 17 May 2010 00:42:04 GMT

The event ID 57's with a source of HPQILO2 is a known problem and is resolved by applying what Jan recommended. The only thing I would recommend is to reboot immediately after applying these.