topic Re: PH ML350 G4p - Array Errors in ProLiant Servers (ML,DL,SL)

PH ML350 G4p - Array Errors

BYoungTGS — Tue, 07 Dec 2010 15:26:28 GMT

A customer of our company is having problems with a ML350 G4p. Back about 6 months ago, they had issues with a "POST Error: 1794-Drive Array - Array Accelerator Battery Charge Low." So, they replaced the battery on the RAID array.
But, they are now having issues again with this, and now, along with the error message above, the system is also saying "POST Error: 1777-Drive Array Detected Proliant Drive Subsystem Error."

The issue they are having is that the server becomes unresponsive, and they have to have someone onsite do a hard reboot. I have attached a JPG with the error log, and I will also include some the detailed error messages.

Does anyone know what all this points to?
I'm guessing that since the RAID controller isn't charging the battery, it atleast needs the Firmware on the RAID controller, and in the BIOS flashed.

Re: PH ML350 G4p - Array Errors

BYoungTGS — Tue, 07 Dec 2010 15:28:24 GMT

Some Detailed error messages (one example of both)
Sorry for the double post.

----------
Example 1
----------

Event Type: Error
Event Source: HP System
Event Category: System Hardware
Event ID: 1001
Date: 12/2/2010
Time: 1:38:27 PM
User: N/A
Computer: KCPUMA01
Description:
Power-On-Self-Test (POST) errors occurred during the last system startup.

User Action
Check the Power-On-Self-Test (POST) errors, and take corrective action as needed.

WBEM Indication Properties
AlertingElementFormat: 1 0x1 (Other)
AlertType: 5 0x5 (Device Alert)
Description: "Power-On-Self-Test (POST) errors occurred during the last system startup."
EventCategory: 4 0x4 (System Hardware)
EventID: "1"
EventTime: "20101202193827.203000+000"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{D54C3859-0A80-4AF7-AA3D-F7CA4D31827B}"
IndicationTime: "20101202133826.890000-360"
NetworkAddresses[0]: "155.114.0.6"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 8 0x8 (Configuration/Customization Error)
ProbableCauseDescription: "POST Errors Occurred"
ProviderName: "HP POST"
ProviderVersion: "2.6.1.0"
RecommendedActions[0]: "Check the Power-On-Self-Test (POST) errors, and take corrective action as needed."
Summary: "POST errors occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2005.08.16"
SystemFirmwareVersion[1]: "2005.08.16"
SystemGUID: "30303734-3336-5355-4D36-303730333937"
SystemModel: "ProLiant DL360 G4p"
SystemName: "kcpuma01"
SystemProductID: "470063-702"
SystemSerialNumber: "USM6070397"
TIME_CREATED: 129357923072031250 0x1cb92587d973a12
VariableNames[0]: "POST Error Code"
VariableNames[1]: "POST Error String"
VariableTypes[0]: 3 0x3 (uint8)
VariableTypes[1]: 1 0x1 (string)
VariableValues[0]: "94"
VariableValues[1]: "POST Error: 1794-Drive Array - Array Accelerator Battery Charge Low"

----------
Example 2
----------

Event Type: Error
Event Source: HP System
Event Category: System Hardware
Event ID: 1001
Date: 12/2/2010
Time: 1:36:29 PM
User: N/A
Computer: KCPUMA01
Description:
Power-On-Self-Test (POST) errors occurred during the last system startup.

User Action
Check the Power-On-Self-Test (POST) errors, and take corrective action as needed.

WBEM Indication Properties
AlertingElementFormat: 1 0x1 (Other)
AlertType: 5 0x5 (Device Alert)
Description: "Power-On-Self-Test (POST) errors occurred during the last system startup."
EventCategory: 4 0x4 (System Hardware)
EventID: "1"
EventTime: "20101202193629.140000+000"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{DB34D3D5-C25C-4A57-8F8C-56419377D01E}"
IndicationTime: "20101202133628.828000-360"
NetworkAddresses[0]: "155.114.0.6"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 8 0x8 (Configuration/Customization Error)
ProbableCauseDescription: "POST Errors Occurred"
ProviderName: "HP POST"
ProviderVersion: "2.6.1.0"
RecommendedActions[0]: "Check the Power-On-Self-Test (POST) errors, and take corrective action as needed."
Summary: "POST errors occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2005.08.16"
SystemFirmwareVersion[1]: "2005.08.16"
SystemGUID: "30303734-3336-5355-4D36-303730333937"
SystemModel: "ProLiant DL360 G4p"
SystemName: "kcpuma01"
SystemProductID: "470063-702"
SystemSerialNumber: "USM6070397"
TIME_CREATED: 129357921891406250 0x1cb9258373851aa
VariableNames[0]: "POST Error Code"
VariableNames[1]: "POST Error String"
VariableTypes[0]: 3 0x3 (uint8)
VariableTypes[1]: 1 0x1 (string)
VariableValues[0]: "100"
VariableValues[1]: "POST Error: 1777-Drive Array Detected Proliant Drive Subsystem Error"

Re: PH ML350 G4p - Array Errors

cnb — Tue, 07 Dec 2010 19:02:09 GMT

You don't indicate which Smart Array controller your DL360 (not DL350 G4p) G4p system has. There have been numerous firmware updates for the Smart Array controllers. One addresses a battery charging cycle issue. This notice is for the 6i (embedded), but your system might have a different one.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=426654&swItem=MTX-c27e5cbcd4bc414b8a973e9dcf&prodNameId=426655&swEnvOID=54&swLang=8&taskId=135&mode=5

v2.84 is the latest 6i update:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=426654&prodNameId=426655&swEnvOID=54&swLang=8&mode=2&taskId=135&swItem=MTX-c0dfde3727724ba3a2af6da95e

Run the Smart Start ADU (diagnostics) and review the report.

Use the Firmware update DVD v9.10 to update the BIOS and system components:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=452749&swItem=MTX-3380ae888f86436aac54c149eb&prodNameId=3288142&swEnvOID=181&swLang=8&taskId=135&mode=5

Update your System BIOS and controller firmware. Verify the battery status after everything has been upgraded.

Re: PH ML350 G4p - Array Errors

BYoungTGS — Tue, 07 Dec 2010 19:41:53 GMT

Sorry for the typo of ML350, also, It is the Embedded Smart Array 6i, and the Firmware Version is 2.58.

I will try upgrading the firmware. Will I need to replace the battery again after the firmware upgrade, or will the error sort itself out?
Does this cover the 1777 Error also?

Re: PH ML350 G4p - Array Errors

cnb — Tue, 07 Dec 2010 23:12:51 GMT

You may have more than one problem, but start with the firmware, then address the battery, then the drives if needed.

Rgds,