topic Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6 in ProLiant Servers (ML,DL,SL)

BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Kim Siang, Lim — Mon, 31 Jan 2011 02:38:18 GMT

BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

I continue encounter BSOD STOP: 0x0000007B on Proliant DL 370 G6 server is running on Windows 2003 Standard R2 edition.

No application installed on the server, just Mcafee 8.5 AV. After frequent reboot (For testing purpose), the server when bluescreen with the above error.

Ran HW diagnostic on the server, no HW errors detected.

HP CE (HW support team) replaced the motherboard, cache module, backplane, 2 x 72GB HDD. The issue reoccurred.

Same issue happened on another Proliant DL 370 G6 server as well. Out of 10 servers, there are 5 servers having BSOD STOP: 0x0000007B.

When BSOD STOP: 0x0000007B happened, server not able to access to Safe Mode. Last known good also not fixed the error.

I running out of idea, the actual root cause for this issue.

Can anyone able to assist. Thanks

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Diego Castelli — Thu, 29 Sep 2011 21:45:30 GMT

Start configuring the systems to have the small memory dump instead of the full memory dump inside the system properties (sysdm.cpl) -> advanced -> startup and recovery.

Then download blue-screen viewer or other blue screen analyzer. Analyze the subsystem that cause the issue.
----

Anyway there's a known issues on that servers in PSPs prior to 7.30.
Try to update to the last supported PSP (you can find your server model in HP site- support section and there you'll find the smart-start download of the last supp. version).

have a look here:
http://h30499.www3.hp.com/t5/ITRC-ProLiant-deployment/Windows-2003-Slipstreamed-with-SP1-in-RDP-2-00-Errors/m-p/3521154#M1660

they're discussing about RDp, but the workaround was to install PSP7.30 "manually" in the deployment packets.

HTH
Bye!

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Diego Castelli — Mon, 31 Jan 2011 10:26:07 GMT

Sry, i meant:

there's a known issue on some SA controllers that caused that BSOD.

not precisely on that model of server.

Anyway i think you should always mention PSP level when starting a thread...

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Kim Siang, Lim — Mon, 31 Jan 2011 11:20:29 GMT

We used SmartStart CD version 8.50 and SmartStart CD version 8.60 to do Windows installation.

We also ran PSP8.50 and PSP8.60, same BSOD occurred.

The BSOD did not happen immediately, it happen after few days or weeks monitoring.

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Michael A. McKenney — Mon, 31 Jan 2011 15:12:25 GMT

7B can be a bad drive or controller also. Did you install the latest firmware on the server board, drives, and controller.

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Kim Siang, Lim — Tue, 01 Feb 2011 09:52:41 GMT

Yes. Issue still reoccured after latest firmware installed

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Diego Castelli — Tue, 01 Feb 2011 10:33:05 GMT

Hi Kim, did u analyze the minidump with blue scrree viewer?

Which subsystem/driver cause the problem?

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Michael A. McKenney — Wed, 02 Feb 2011 02:12:37 GMT

Run chkdsk /r on the drives. You might have to boot the Windows disk to a recovery session to a DOS prompt to run it. See if any errors are repaired. Could be a corrupted NTFS partition.

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Kim Siang, Lim — Wed, 02 Feb 2011 02:16:52 GMT

We ran chkdsk /r /f as well. Error persist

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Michael A. McKenney — Wed, 02 Feb 2011 14:27:49 GMT

5 servers doing it.

You upgraded firmware on the servers. Same issues. I would replace the controllers if you can't go back on the firmware. I would get the previous drivers and try them. I can't believe you have that many bad drives.

I would call HP and go back to a previous revision on firmware and drivers.

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Diego Castelli — Wed, 02 Feb 2011 14:39:46 GMT

i agree with Michael

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Michael A. McKenney — Wed, 02 Feb 2011 15:08:12 GMT

If you have Carepaq, call HP open a ticket. See if they can get a different controller for you. I would say the issue is controller/server board BIOS conflict or driver conflict. What do you see in the event viewer?

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Michael A. McKenney — Wed, 02 Feb 2011 16:20:55 GMT

Could the issue be related to the Intel chipset catastrophe? Call HP and see if your server board has the defective south bridge on it.

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

sajigod — Tue, 14 Aug 2012 07:05:14 GMT

n most cases, 0x0000007B 0xF78D2524 is caused by AHCI/RAID mode of SATA controller. You may need to change bios settings, specifically, change SATA Operation from the BIOS section known as ‘Drives’. To do so, follow these steps:

Restart and start pressing F2 to enter BIOS
Expand the “Drives” section
Choose “SATA Operation”
Change SATA Operation from “RAID Auto/AHCI” to “RAID Auto/ATA”

Drives Configuration options may differ on different laptops. For example, on Lenovo you may need to perform the following operations:

Pressed F2 to enter BIOS setup on startup
Choose “Configuration” tab
Choose “SATA Mode Selection”
Changed the mode from AHCI to IDE
Save new Configuration options and restart

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

jollyhapp — Sun, 08 Feb 2015 10:09:06 GMT

Unfortunately it did not work… but you are correct with the rest… i am looking for hours and nothing seems to help and then I found this

How to Fix blue screen Stop Error 7b ( STOP:0x0000007B ) ?