topic Re: DL360 G5 Array error in ProLiant Servers (ML,DL,SL)

DL360 G5 Array error

mngtplayer — Tue, 01 Mar 2011 16:09:35 GMT

I was in the process of building a SQL server with 2 different RAID Arrays. The first Array was going to have (2) 72 GB HD's running Raid 1, the 2nd Array was going to have (3) 300 GB harddrives and run RAID 5. I enabled the last two bays by adding the cable to the controller and inserted all 5 drives into bays 1 - 5. I powered on the Server and received the following error during the boot process.

1783 - Slot 0 Array controller is in lock-up state due to hardware configuration
Controller is disabled until problem is resolved
Slot 0 HP Smart Array p400i Controller enable controller

Here is what I have tried to do to fix the problem:
*Applied the latest firmware updates (reboot, same problem)
*Removed the 300 GB HDs and new cable for bays 5 & 6 (reboot, same problem)(I read somewhere these drives may not be supported)
*Tried booting with no HD's (reboot, same problem)
*Pulled the CMOS battery out for 5 minutes and booted to no avail
*Swapped a controller from another DL360 G5(reboot, same problem)

This server was previously working fine in our hosted facility. The customer disonnected a few weeks ago and I decided to reuse it as a DB server.

Does anyone know what the problem might be and how do I get rid of the error?

Thanks,
Lenny

Re: DL360 G5 Array error

Michael A. McKenney — Tue, 01 Mar 2011 16:21:08 GMT

You could remove the RAID arrays from the controller with the RAID 1 drives disconnected. Then, shut down plug in the RAID 1 drives and see if the controller finds them. I would only use recommended hard drives on that controller.

Re: DL360 G5 Array error

mngtplayer — Tue, 01 Mar 2011 16:26:28 GMT

Unfortunately I am no longer able to edit the RAID Arrays anymore. This feature has disappeared when booting.

Re: DL360 G5 Array error

Michael A. McKenney — Tue, 01 Mar 2011 16:28:47 GMT

Disappeared? Try placing it in a workstation and see if it recovers. You might have a bad controller.

Re: DL360 G5 Array error

mngtplayer — Tue, 01 Mar 2011 16:30:20 GMT

I tried replacing the controller with a known good one.

Re: DL360 G5 Array error

Michael A. McKenney — Tue, 01 Mar 2011 16:34:30 GMT

I would try the controller in another workstation or server. If it functions, could be a bad server board. Rule out a bad controller or bad server board. I would try that controller elsewhere.

Re: DL360 G5 Array error

mngtplayer — Tue, 01 Mar 2011 17:55:52 GMT

Just tried that. Works fine on a different DL360 G5.

I attached a picture of the error

Re: DL360 G5 Array error

mngtplayer — Tue, 01 Mar 2011 17:56:54 GMT

This is a picture of the menu when I hit F9 or F10. No option to create/delete Array

Re: DL360 G5 Array error

Michael A. McKenney — Tue, 01 Mar 2011 18:24:27 GMT

1.) On boot with drives disconnected, does the controller post? Can you hit F8, I beleive, to enter the setup?

2.) Reconnect the RAID 1 drives to the controller. Reboot Does the controller POST can you hit F8, I belive, to enter the setup

Re: DL360 G5 Array error

mngtplayer — Tue, 01 Mar 2011 19:04:40 GMT

When the drives are disconnected, the controller error remains during startup. Pressing F8 brings me into the LOM setup.

Re: DL360 G5 Array error

Michael A. McKenney — Tue, 01 Mar 2011 19:23:02 GMT

Plug the drives back in and see if you can access the controller POST setup. It is usually F8 or F9 to enter them. Do you see the drives in the controller setup?

Re: DL360 G5 Array error

Mauricio Salas — Wed, 02 Mar 2011 02:03:04 GMT

Have you check the cable conectios? maybe you can verify if the cables configuration is as it supposed to be

Re: DL360 G5 Array error

mngtplayer — Wed, 02 Mar 2011 21:33:37 GMT

The cables were both connected. I even swapped them out with others.

Re: DL360 G5 Array error

Michael A. McKenney — Fri, 04 Mar 2011 00:29:43 GMT

I would see if the controller can see the drives. If it can't place the drives on another controller to check them. If the drives are visible on another controller, replace the controller.

Connect the drives to the controller and remove the setup of the RAID from the controller from inside Windows or POST setup. You want to return the controller to default setup with no arrays then reconfigure.