topic Re: DL380 G4 Reboot when attempting to start RIS in HPE ProLiant Servers (ML,DL,SL)

DL380 G4 Reboot when attempting to start RIS

Dean_54 — Thu, 07 Oct 2004 22:03:57 GMT

Hi all,

When trying to start a RIS image the server will successfully PXE Boot and recieve an IP address. On pressing f12 to start network service boot the server will reboot itself.

Image is a Windows 2003.

RIS is working successfully as other pcs are able to commence the Client Installation Wizard.

Over to you all.

Re: DL380 G4 Reboot when attempting to start RIS

Patrick_146 — Mon, 11 Oct 2004 03:16:15 GMT

Anyone a sollution yet ?

I have exactly the same problem, the image to use is not relevant because it doesn't get that far to choose an image to RIS.

any suggestions ?

Re: DL380 G4 Reboot when attempting to start RIS

Nathan_63 — Tue, 12 Oct 2004 20:07:13 GMT

I am also having the same problem.

Re: DL380 G4 Reboot when attempting to start RIS

Nathan_63 — Tue, 12 Oct 2004 23:22:23 GMT

Hi,

I've just tried it against a Windows 2003 RIS server (before I was building from a Windows 2000 RIS Server) and its working.

Hope you all have the same luck.

Regards,
Nathan

Re: DL380 G4 Reboot when attempting to start RIS

Nathan_63 — Wed, 13 Oct 2004 00:03:55 GMT

Opps, please disregard my last post.

Re: DL380 G4 Reboot when attempting to start RIS

Patrik Hellgren — Fri, 15 Oct 2004 09:40:13 GMT

I had the same problem and called HP support and got this workaround:

Change to IRQ 7 for the NIC that has PXE enabled.

Tried it and it did work after the change. After the change I had the PXE NIC set to IRQ 7 and all other devices set to IRQ 5.
We have seen this on DL360 G4 also but it was more intermittent. The workaround seemed to work on that one also.

I hope this info helps

Re: DL380 G4 Reboot when attempting to start RIS

Dean_54 — Sun, 17 Oct 2004 15:19:16 GMT

Great.

I'll give it a go then award the points.

I called HP Support and was told that HP don't support RIS builds, only Smart Start and RDP.

Re: DL380 G4 Reboot when attempting to start RIS

Michael Ellis_4 — Mon, 25 Oct 2004 00:48:42 GMT

We have the same problem on the new DL360 G4. When I change the IRQ of the PXE enabled NIC the IRQ of the other devices change also.

I've contacted HP about this and I'm awaiting a response. If anyone knows more please let me know.

Re: DL380 G4 Reboot when attempting to start RIS

Patrik Hellgren — Mon, 25 Oct 2004 01:22:55 GMT

We've had the same problem with DL360 G4. You seem to have to first change the IRQ for the NIC (all other devices also changes) and then change the other devices back to their old IRQ (the NIC keeps the newly defined IRQ). I seem to remember that on the DL360 G4 they seem to change in groups of three (or something like that) but we got it working as long as we had 2 different IRQ settings for the devices.

Re: DL380 G4 Reboot when attempting to start RIS

Jerry Debner — Mon, 25 Oct 2004 10:12:37 GMT

We were able to work around this problem by changing the onboard RAID controller - not the NIC. If yo do search on these forums you will find that this work around seeems to be successful for everyone that has tried it.

Re: DL380 G4 Reboot when attempting to start RIS

Dean_54 — Mon, 01 Nov 2004 16:11:17 GMT

Thanks Patrik for your solution.

Worked fine. Server now boots into the Client Installation Wizard no probs.

Re: DL380 G4 Reboot when attempting to start RIS

Dean_54 — Mon, 01 Nov 2004 16:15:01 GMT

Didn't try Jerry's suggestion. Thanks to everyone who contributed.