topic Re: DL 580 G5 - External health indicator LED showing RED in ProLiant Servers (ML,DL,SL)

DL 580 G5 - External health indicator LED showing RED

shashi kanth — Mon, 07 Jul 2008 05:07:22 GMT

We have one DL 580 G5 server. When we power-on the box, the External health LED is showing RED, and some 'beep' sound is coming continuously.

On the back side of the box, all 4 power cables are inserted, and all power-card LEDs are showing GREEN.

Internal health LED and all other LEDs are showing GREEN.

Only external health LED shows RED.

Anyone tell me what else could be the problem ?

Thanks.

Re: DL 580 G5 - External health indicator LED showing RED

Carlsberg — Mon, 07 Jul 2008 09:06:38 GMT

Hi ,
Have a look for error leds in the system board , they will propably provide you with something you can look up in the troubleshooting and maintenance manual.

I would try reseating memory and possible other riser cards first.

Good luck

Re: DL 580 G5 - External health indicator LED showing RED

shashi kanth — Mon, 07 Jul 2008 09:13:37 GMT

But, i believe, if the problem resides with-in the box, then the internal health LED should shows RED. In my case, internal health LED is GREEN.

Here, in my case, external LED is showing RED.

So, i believe, external LED is not related to internal problems.

Re: DL 580 G5 - External health indicator LED showing RED

Carlsberg — Mon, 07 Jul 2008 11:02:21 GMT

Does the server POST at all ?
Can you access the ilo2 interface to check the logs?

Re: DL 580 G5 - External health indicator LED showing RED

shashi kanth — Mon, 07 Jul 2008 11:04:20 GMT

No, i can't check, the server is not booting. The POST is not happening.

Re: DL 580 G5 - External health indicator LED showing RED

Carlsberg — Mon, 07 Jul 2008 11:11:56 GMT

Ok ,

If this is a brand new server I would call HP as the server is DOA , other than that you can have a look at this

http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c01062643/c01062643.pdf

Page 81 onwards will give you guidance on how to proceed with the troubleshooting.

Re: DL 580 G5 - External health indicator LED showing RED

shashi kanth — Tue, 08 Jul 2008 05:22:32 GMT

Calling HP Support